Multifaceted Case Manager and Administrative Expert
Resume:
MICHELLE MADDOX
KEY SKILLS
• Case Management &
Advocacy
• Client Documentation &
Compliance
(weekly/monthly/quarterly
reports)
• Medical Terminology
• Office Administration &
Scheduling
• Bid/Estimate Writing &
Property Assessments
• Microsoft Office (Word,
Excel, Outlook) • Google
Workspace • Salesforce
• Customer Service • Data
Entry • Driving / Route-
based delivery
•
EDUCATION
CERTIFICATE
Salter College
2010– 2012
DIPLOMA & CERTIFICATE
OF PROFICIENCY IN
CULINARY ARTS
Assabet Valley Regional
Vocational High School
1993-1998
PROFESSIONAL EXPERIENCE
CASE MANAGER
Advocates, Inc Ashland MA Apr 2021 – Aug2025
• Advocated for full community inclusion and independence for adults with developmental disabilities; coordinated services and supports tailored to individual needs.
• Prepared and maintained accurate documentation and reports on weekly, monthly, and quarterly schedules to ensure continued eligibility and regulatory compliance.
• Assisted clients with benefits navigation and connections to community resources; provided crisis intervention, supportive counseling, everyday life skills and workplace-readiness training.
VIRTUAL ASSISTANT
RGT & Associates Holliston MA Jun 2015 – Dec 2019
• Managed office operations and served as main point of contact for banks and property management firms; scheduled jobs and coordinated subcontractors.
• Prepared photographic progress documentation and produced professional job proposals and bids submitted for bank approval.
• Inspected vacant, abandoned, reverse-mortgaged, and condemned properties; completed assessments and prepared cost estimates to restore marketable condition.
PERSONAL ASSISTANT
FTFB Worcester MA Jun 2011 – Dec 2019
• Managed office operations and served as main point of contact for banks and property management firms; scheduled jobs and coordinated subcontractors.
• Prepared photographic progress documentation and produced professional job proposals and bids submitted for bank approval.
• Inspected vacant, abandoned, reverse-mortgaged, and condemned properties; completed assessments and prepared cost estimates to restore marketable condition.
PROFESSIONAL PROFILE
Compassionate and organized Case Manager and Office Administrator with 10+ years of experience coordinating services, managing documentation, and supporting operations in healthcare and property preservation environments. Strong communicator with proven ability to improve compliance, streamline workflows, and deliver exceptional customer service. Proficient in Microsoft Office, Salesforce, and professional bid/estimate writing
*******.********@*******.***
linkedin.com/chelles803
Holliston, MA
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