Virtual/Remote Customer Support Specialist

Carl Taite

Home: 586-***-****

***** ******** *****

Cell Phone/Mobile: 586-***-****

Eastpointe, MI 48021

*******@*****.***

CAREER OBJECTIVE:

My goal is to secure a virtual and/or remote customer support position in a company where my skills can be utilized for the company’s benefit. The company that I am most interested in representing must be one where I am not only required, but needed to perform at a high level of efficiency in meeting the clients/customers’ needs. A company where the treatment of its customers is first and foremost its main commitment and focus.

CUSTOMER SERVICE SKILLS:

Working in the customer service industry for several years has enabled me to gain a great deal of knowledge in the practice of problem solving, troubleshooting and using proper and respectful enhanced communication skills. Using these skills has made me a favorite amongst my employers, customers and peers. I believe that it is not only important to resolve a complaint and/or conflict - tenuous situation to a clients/customer’s satisfactions. Also, that you ensure to resolve it in a courteous and professional manner.

EDUCATION:

Computer Learning Center - Hazel Park, MI 48086

Computer Upgrading and Repair Certificate – Received April 2011

Roseville High School – Roseville, MI 48066

Attended September 2005 – January 2009

Clintondale Adult Education - Clinton Township Campus

January 2008 – March 2009 – GED Certificate Received

EMPLOYMENT HISTORY:

Virtual Support Systems - Roseville, MI

Customer Service Support Specialist (Independent Contractor)

June 2016 – Current

Provided phone support in the customer complaint/resolution depts./center. I have also gained experience in learning and working on the 10/15-line switchboards in the reception centers.

Bio-County Hospital – Warren, MI

Call Center Support Specialist

August 2013 – May 2016

As a call center support specialist, I learned/trained to greet/handle patients in an empathic and compassionate supportive manner. I worked in customer service support with clients who encounter erroneous billing issues on their charge accounts.

Manpower Temporary Services – Troy, MI

Customer Support Solutions/Customer Support Specialist (Independent Contractor)

July 2011 – August 2013

Worked as a customer solution analyst for two different types of call center agencies.

Agency 1 – Credit Card Billing Specialist – Process credit card payments and adding credits to clients/customers credit accounts.

Agency 2 – Catalogue Order Entry Operator – Process catalogue orders for clients/customers and processed refunds for back order/cancelled items and erroneous credit card charges.

EMPLOYMENT HISTORY (cont.):

Ross Credit Solution Services - Detroit, MI

General Office/Debt Collection Services Support Coordinator

December 2009 - June 2011

Performed general office duties, (i.e., typing, filing, and mail sorting). Worked new accts in Debt Collection Services processing Client/Debtor paperwork for collection. Also assisted in the supervising and training of the office interns, in office procedures and debt collections.

PROFESSIONAL SKILLS:

Proficient in Microsoft Word, Excel and Power Point

Min. Typing speed: 70 wpm.

EXPECTED SALARY RANGE:

Negotiable

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