Remote Solar Operations & Support Specialist

JORGE O. ZAMORA JR

Boise, ID ***** • 361-***-**** • ********@*****.***

SUMMARY

Motivated and solutions driven professional with experience in solar operations, customer support, technical troubleshooting, and logistics coordination across the U.S., Puerto Rico, and Latin America. Proven ability to communicate clearly, solve complex problems under pressure, and support diverse teams. United States Army veteran with two combat tours and a decade of leadership experience in training, safety, accountability, and operational readiness. Strong attention to detail, disciplined work ethic, and commitment to delivering high quality service in fast paced environments.

CORE SKILLS

Customer Communication & Empathy; Technical Troubleshooting (Solar & Network); Salesforce CRM; Training & Mentorship; Records Review & Documentation; Risk Assessments & Safety Procedures; Logistics & Property Accountability; Event Sequencing & Coordination; Account Administration; Employee Computer Support; Mapping & Surveying; Secret Security Clearance; Time Management & Prioritization

PROFESSIONAL EXPERIENCE

Customer Support Representative / O&M — Enphase Energy, Meridian, ID (03/2022–01/2026)

●Coordinated nationwide scheduling for Field Service Technicians across the U.S. and Puerto Rico, ensuring timely on site support and smooth field operations.

●Managed high volume service logistics, improving response times and technician utilization.

●Supported the rollout of Enphase Care, educating customers and driving successful program adoption.

●Delivered advanced troubleshooting for solar systems across North and Latin America, resolving complex equipment and system issues.

●Assisted customers and partners in diagnosing system faults, improving system uptime and satisfaction.

●Provided bilingual support for Latin American customers, strengthening cross cultural communication.

●Built trust through clear, empathetic, and solutions focused support during high pressure situations.

●Educated customers on system performance, warranties, and service processes, reducing repeat inquiries.

●Collaborated with cross functional teams to escalate and resolve critical cases efficiently.

●Used Salesforce CRM daily to document service needs, track case progress, and maintain accurate records.

●Analyzed case trends to identify recurring issues and support continuous improvement.

●Streamlined communication using CRM workflows and internal coordination.

Teacher — Challenger School, Meridian, ID (08/2021–03/2022)

●Collaborated with teachers, administrators, and parents to support student learning objectives.

●Communicated regularly with parents and faculty to provide feedback and discuss strategies.

●Maintained student engagement using proactive behavior management and positive reinforcement.

●Adapted curriculum and teaching methods to improve student understanding.

●Completed daily reports, attendance logs, and documentation with accuracy.

●Encouraged teamwork and curiosity through hands on activities and group projects.

Soldier — United States Army (01/2009–01/2019)

●Executed combat orders and directed personnel during offensive, defensive, and retrograde operations.

●Patrolled restricted areas and controlled access for authorized personnel.

●Maintained over $50,000 in equipment with zero loss through strict accountability practices.

●Managed daily personnel accountability for a 12 soldier unit.

●Prepared incident, safety, repair, and irregularity reports, ensuring accurate documentation.

EDUCATION

Texas A&M University – Kingsville (05/2021)

Bachelor of Arts, History

Bachelor of Science, Criminology

Member: Kappa Sigma Fraternity; Phi Sigma Pi Honors Fraternity

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