Banking Operations & Client Service Professional

ABIODUN GABRIEL AYOOLA

Newark, New Jersey 862-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Client-focused Banking and Financial Services professional with experience in banking operations, payments processing, customer service, and risk-aware execution. Proven ability to process wire transfers, manage Positive Pay exceptions, maintain audit-ready documentation, and resolve complex client issues while adhering to strict compliance and control standards in fast-paced environments.

PROFESSIONAL EXPERIENCE

JP Morgan Chase & Co. — Banking Operations / Client Service Associate (Nov 2023 – Feb 2025)

• Supported clients through timely processing of banking transactions while ensuring accuracy, confidentiality, and compliance with internal policies and regulatory standards.

• Processed domestic and international wire transfers, validating beneficiary details and ensuring adherence to AML, OFAC, and internal risk controls.

• Managed Positive Pay transactions, reviewing exception items, coordinating resolutions, and preventing fraudulent or unauthorized payments.

• Reviewed account documentation and transaction activity to identify discrepancies, escalating issues appropriately to protect client trust and minimize operational risk.

• Responded to client service requests and operational inquiries with clear communication and effective expectation management.

• Investigated and resolved escalated cases by collaborating with internal partners, prioritizing accuracy, control, and client trust.

• Maintained audit-ready documentation in line with risk management and control framework.

• Followed standardized operating procedures while contributing to continuous process improvement.

Menzies Aviation — Customer Service Agent (Lead) (Jun 2022 – Oct 2023)

• Led frontline customer service operations during check-in and boarding in a fast-paced environment.

• Verified passenger travel documentation to ensure adherence to aviation security and regulatory requirements.

• Resolved passenger concerns professionally using empathy and structured problem-solving.

• Managed service requests requiring extended timelines by proactively communicating updates.

• Handled escalated passengers calmly, protecting brand reputation. Addosser Finance Limited — Relationship Manager (Team Lead) (Jun 2019 – Feb 2022)

• Managed SME and consumer lending portfolios while maintaining strong client relationships.

• Conducted financial and credit analysis to support responsible lending decisions.

• Achieved portfolio growth targets through proactive client engagement.

• Ensured loan documentation accuracy and compliance with credit policies. Zedvance Limited — Business Development Executive (Supervisor) (Jan 2017 – Jun 2019)

• Identified and developed revenue growth opportunities to expand client base.

• Supervised sales team performance and provided coaching.

• Led digital process transition initiatives to enhance operational efficiency. EDUCATION

M.Sc., International Business Management — Edinburgh Napier University (2022–2023) B.Sc. (Hons), Economics — University of Abuja (2009–2012) KEY SKILLS

Banking Operations • Wire Transfers • Positive Pay • Payments Processing • Risk & Compliance • AML / OFAC Awareness • Client Service Excellence • Documentation Review • Issue Resolution • Team Collaboration

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