Customer Service & Care Coordination Professional

MARIA URIBE DIAZ

Perris, CA *****

**********.***@*****.*** / 951-***-****

SUMMARY

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem- solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. SKILLS

Care coordination

Conflict resolution

Customer service

Data entry

Communication skills

Problem solving

Administrative support

EXPERIENCE

Care Manager / Scheduler / Providence Home Care - Corona, CA 11/2018 - 11/2022 Greeted patients upon arrival and provided them with necessary paperwork. Resolved conflicts between customers and staff in a professional manner. Answered incoming calls from potential new patients and existing patient inquiries. Scheduled all appointments and meetings.

Managed and communicated patients needs with staff to ensure their needs were met. Coordinated with staff and family to develop treatment plans and coordinated in home caregiving services. Inputted patient data into the electronic health record system. Managed a high volume of emails related to appointment scheduling requests. Verified insurance information prior to appointment booking. 06/2015 - 10/2018

Front and Back Desk Receptionist / Woodland Chiropractic and Wellness - Woodland, California Greeted customers upon entering establishment to determine the purpose of their visit. Ordered front office supplies and kept inventory of stock. Provided general administrative and clerical support including mailing, scanning, faxing and copying to management.

Maintained business office inventory and equipment by checking stock for needed supplies. Performed data entry tasks accurately within given timelines. Responded to inquiries from customers regarding products or services offered. Provided exceptional customer service by responding to inquiries in a timely manner. Answered incoming calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.

Handled payment processing and provided customers with receipts and proper bills and change. MU

EDUCATION AND TRAINING

Bachelor of Arts: Communications 06/2018

University of California, Davis - Davis, CA

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