Customer Service Specialist

Patricia Sanchez

**** * ****** ****. ****

Sheridan, CO 80110

**********@*******.***

983-***-****

Results-driven professional with 8+ years of customer service experience, recognized for exceptional communication, problem-solving skills, and adaptability in dynamic environments. Strong background in e-commerce, cybersecurity principles, and entrepreneurial development.

I’m experienced with Microsoft Office, Google Workspace, and Email Tools. I am very organized and self motivated. I have a reliable laptop, headset, a fast internet connection, as well as a quiet office workspace.

Professional Experience:

E-Commerce Business Owner (Dec 2023 – Present)

- Developed and managed an online store, overseeing website creation and product management.

- Implemented strategic marketing and promotional campaigns to drive sales and customer engagement.

- Provided order fulfillment and customer service, ensuring seamless transactions and issue resolution.

Childcare Provider (2016 – 2019)

- Supervised after-school activities, ensuring a safe and engaging environment.

- Assisted with meal preparation and homework guidance.

- Maintained strong communication with parents regarding children's progress.

Assistant Manager – Mini U Storage (2005 – 2010)

- Delivered excellent customer service, addressing client inquiries and concerns.

- Managed facility maintenance, inventory control, and administrative tasks.

- Enforced security and safety compliance, ensuring a well-maintained storage environment.

Front Desk Receptionist – Denver Housing Authority (2000 – 2002)

- Greeted and assisted visitors, ensuring efficient front desk operations.

- Coordinated scheduling and appointments for tenants and staff.

- Provided administrative support, maintained records, and managed security protocols.

Skills & Competencies

- Customer Service & Client Relations

- Digital Marketing & E-Commerce Development

- Network Security & Information Protection

- Administrative Support & Organizational Management

- Leadership & Adaptability in Dynamic Environments

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