Operations Support & Executive Assistant Specialist

JOYCE BERRY

Valencia, California +1-661-***-**** *********@*****.***

LinkedIn: https://www.linkedin.com/in/zhi-berry/

Portfolio: https://www.liveyoungfabulous.com/creativeportfolio Professional Summary

Highly organized administrative and executive support professional with Lean Six Sigma and process improvement experience and 10+ years of experience supporting senior leaders, teams, and client-facing operations across global organizations. Recognized for discretion, reliability, calendar and meeting coordination, document preparation, and front- desk professionalism. Brings strong attention to detail, process discipline, and creative support skills as a value-add.

Core Skills

• Front Desk & Office Administration

• Executive & Team Support

• Calendar, Email & Meeting Management

• Professional Correspondence & Documentation

• Confidential Information Handling

• Scheduling & Travel Coordination

• Microsoft Office & Google Workspace

• Records Management & Quality Control

• Creative Support (Design, Copy Editing, Presentations) Professional Experience

1. LOCAD Solutions USA Inc.

Operational Excellence Consultant (Sept 2025 – Present)

- Supported leadership with documentation, coordination, and process organization. 2. ZALORA (Global Fashion Group) APAC

Administrative & Executive Operations Support (2015–2025)

- Coordinated calendars, meetings, documentation, and follow-ups for senior leadership.

- Prepared executive-ready reports and presentations with high accuracy and confidentiality.

- Acted as liaison between leadership, teams, and external partners.

- Maintained structured trackers and records to support operational flow. 3. The ICONIC Australia (Global Fashion Group)

Coach & Trainer – Operational Excellence (Dec 2024 – Jul 2025)

- Supported senior leaders through structured training coordination and documentation.

- Prepared training materials and schedules.

4. ZALORA Philippines

Head of Content Writing / Administrative Support (2012–2015)

- Supported managers with scheduling, reporting, and daily coordination.

- Maintained organized content repositories and documentation. 5. Teleforce Asia Inc.

Designer & Senior Content Editor – Administrative Support (2009–2011)

- Prepared and formatted client-facing and internal documents.

- Tracked revisions and approvals.

6. Quest Estates Marketing & Promotions (UK)

Marketing Manager – Real Estate (2009–2011)

- Coordinated marketing administration, schedules, and partner communications.

- Supported client inquiries and documentation.

7. Mead Johnson Philippines

Freelance Graphic Design Consultant (2008)

- Provided design and document support; managed revisions. 8. Freelancer – France & Spain

Song Writer & Session Singer (2004–2008)

- Coordinated schedules, deliverables, and stakeholder communication. Education & Certifications

Bachelor of Communication Arts – De La Salle University, Manila, Philippines Lean Six Sigma Black Belt – British Standards Institution (BSI) References

Constantin Robertz – Co-Founder & CEO, Locad (ex-ZALORA PH COO) Email: **********.*******@*******.***

Jannis Dargel – Co-Founder & Managing Director, Locad USA Inc. Email: ******.******@*******.***

Paulo Campos – Managing General Partner, Kaya Founders (ex-ZALORA PH CEO) Email: *****@************.***

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