Circulation & Collections Accounting Specialist
Resume:
Bertha (Betty) Rodriguez
Midlothian, VA *****
********************@*****.***
Professional Summary
Skilled and detail-oriented Circulation Accounting Clerk with 40 years of experience in accounting and collections, specializing in payment processing and financial reporting. Proven track record of improving cash flow and reducing overdue payments through effective strategies and strong communication skills. Adept at utilizing collection software and maintaining compliance with regulatory guidelines, contributing to enhanced operational efficiency and customer satisfaction. Work Experience
Circulation Accounting Clerk
Lee Enterprises-Richmond, VA
March 2019 to February 2026
• Enter payment
• Run CC for Subscribers
• Process payment for Carriers
• Complete daily reports
• Complete contracts
• Create new Carrier accounts
• Complete refunds for Subscribers
Collections Specialist
C&F Finance Company-Richmond, VA
April 2017 to February 2019
• Managed a portfolio of XX delinquent accounts, consistently meeting or exceeding collection targets
• Implemented effective strategies to reduce outstanding balances and improve cash flow, resulting in a XX% decrease in overdue payments
• Negotiated payment arrangements with customers to resolve outstanding debts while maintaining positive customer relationships
• Utilized collection software and databases to track account status, update contact information, and document collection efforts
• Prepared accurate reports on collections activities, including account statuses, payment plans, and recovery rates for management review
• Responded promptly to customer inquiries regarding billing discrepancies or payment issues, providing clear explanations and resolutions
• Maintained strict adherence to regulatory guidelines such as the Fair Debt Collection Practices Act
(FDCPA) during all interactions with debtors
• Developed strong communication skills through regular phone calls and written correspondence with debtors regarding outstanding balances
• Assisted in the development of standardized procedures for the collections department, improving efficiency and ensuring consistency in practices across the team
• Conducted skip tracing techniques using various tools and resources to locate hard-to-find debtors for further collection efforts
• Worked closely with internal departments such as accounting and customer service to resolve billing disputes or address customer concerns related to collections activities
• Implemented automated reminder system for past due accounts resulting in a XX% reduction in late payments
• Analyzed aging reports regularly identifying high-risk accounts requiring immediate attention
• Utilized persuasive negotiation techniques to secure payment arrangements that were mutually beneficial for both the debtor and the company
• Maintained confidentiality of sensitive customer information throughout the collections process, adhering to privacy regulations like GDPR or HIPAA
• Provided ongoing support and guidance to customers who experienced financial difficulties, connecting them with appropriate resources or assistance programs when available
• Developed strong analytical skills through data interpretation identifying trends patterns in customer payment behaviors
Education
High school diploma
American Senior High School-Miami, FL
September 1984 to June 1988
Upper secondary education
Skills
Bank reconciliation data entry Office experience Automobile claims Computer operation Communication with pet owners Debt collection payment plan Multitasking Customer service Accounting software Maintaining an organized workspace Bookkeeping Time management Microsoft Excel Spanish Clerical experience Data entry Schedule management Attention to detail QuickBooks Accounting Customer relationship management Typing Computer literacy Vendor data entry Microsoft Word Communication skills Escrow Customer support Closing coordination Business development Call center experience Outbound calling English Front desk Insurance verification Handling patient inquiries Office (as sales environment) Phone communication Phone call management Microsoft Office Financial management report preparation Administrative experience Computer skills Collections Property damage claims Residential real estate transactions Databases Sales lead qualification General ledger data entry Organizational skills Accounting systems Financial close processing Filing
Languages
• English - Fluent
• Bilingual
• Spanish - Fluent
Certifications and Licenses
Driver's License
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