Compassionate CNA with Administrative Expertise

Felicia Garcia

Phone Number 720-***-****

Email *******************@*****.***

Address Denver, CO 80216

SKILLS

EXPERIENCE

CNA - Certified Nursing Assistant

Intermountain Health, Denver Feb 2018 - Present

CNA - Certified Nursing Assistant

SCL Homecare, Denver Feb 2016 - Jan 2018

Hello, my name is Felicia Garcia, and I'm reaching out to express my interest in your company. I am confident that my advanced skill set, strong work ethic, and willingness to learn new skills could contribute significantly to your company if given the opportunity. Im Highly organized and detail-oriented professional with extensive experience providing exceptional administrative and clinical support for busy offices. Proficient in medical terminology, scheduling appointments, collecting and entering data, and handling inquiries. Solid understanding of HIPAA regulations and insurance verification processes. Dedicated to optimizing office efficiency and providing exemplary patient care.

• Epic (8 years) • EMR Systems (6 years)

• Technical Support (7 years) • Medical Records (5 years)

• Operating Systems (8 years) • Hospital Experience (10+ years)

• Troubleshooting (10+ years) • Network Support

• Medical Scheduling (8 years) • Customer service (10+ years)

• Google Docs (10+ years) • Tax experience (10+ years)

• Route driving (10+ years)

• Working different departments within the hospital, including PACU, preoperative Preop, Phase 2, and PSO units I take and record vital signs such as blood pressure, temperature, heart rate, and respiratory rate. This information is crucial in helping doctors and nurses to determine the patient's health status and make informed decisions about their care

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• I use computer applications to document these readings and keep track of the patient's vitals closely Prep patients for surgery by disinfecting, scrubbing, and clipping the surgical site, ensuring that the area is clean and free of any bacteria

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I work closely with the surgical team to ensure that the patient is ready for the procedure and any necessary precautions are taken to prevent any complications

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providing the best possible care to my patients and ensuring their comfort and safety throughout their hospital stay

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• promoted to preceptor in my unit.

• Traveled to clients' homes to provide the best skilled care possible

• Assisted patients with their daily living activities while adhering to standard medical protocols

• Conducted vital sign measurements and accurately documented the results in the Epic system CSR - Customer Service Representative

Visa Insight Global, Highlands Ranch Jan 2016 - Jan 2018 Customer Service Technical Specialist

DishNetwork, Littleton May 2014 - May 2016

EDUCATION

Certified Nursing Assistant in Hospital

Emily Griffith Technical College, Denver, CO Sep 2009 High school diploma

Littleton High School, Littleton, CO May 2009

CERTIFICATIONS

• Administered medications to patients following the prescribed dosage and frequency

• Called and scheduled my patients for the week.

• Assisted customers with account-related inquiries, providing prompt and effective solutions to problems

• Maintained detailed records of customer interactions and account information

• Collaborated with other team members to identify areas for improvement in customer service processes

• Trained new team members on customer service best practices

• Managed a high volume of incoming customer inquiries, providing excellent service and support.

• Answers 80+ inbound calls to assist with troubleshooting dish service and equipment Also helped with account information, billing scheduling appointments upselling different TV programming packages

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• I was also promoted to Doctor Dish (advance technical support).

• CNA, 01/01/23, 01/01/25, Active • CPR Certification, 01/01/21, 01/01/25, Up to date

• BLS Certification, 01/01/21, 01/01/25, Up to date • AED Certification, 01/01/21, 01/01/25, Up to date

• State Tested Nursing Assistant, 2009, Present

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