Resort Operations Leader and General Manager

Nazid Jareehag

General Manager

************@*****.*** (230-******** Solitude Triolet, Pamplemousses,Mauritius 21507 linkedin.com/in/nazid-jareehag-62549530

Summary

A management operations professional having a reputation for producing high-quality work and completing tasks efficiently. be particularly skilled in strategic planning, operational improvement, and team leadership. Strong problem-solving, communication, and adaptability abilities ensure enhanced team performance and the seamless execution of business strategies.

Work Experience

General Manager, Le Blues Hotel & Spa

•Oversees and coordinates various operational aspects of a hotel, ensuring high- quality guest services, developing operational policies, managing staff, monitoring budgets, and collaborating with other managers 06/2019 – 01/2025

Mauritius

General Manager, Hotel Des 2 Mondes & Spa

•Developed and implemented operational strategies to improve efficiency and profitability accross multiple departments and maximize customer satisfaction 07/2016 – 05/2019

Mauritius

Bar Manager, Aida Cruise Ship

•Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.

12/2015 – 06/2016

Germany

Restaurant Manager, Aida Cruise Ship

•Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue. 04/2015 – 10/2015

Germany

Room Division Manager, Desroches Island Resort

•Manage room division operations including front office, housekeeping and guest services, to ensure seamless guest experiences in a high-end hotel 01/2012 – 01/2015

Seychelles

Housekeeping Manager, Desroches Island Resort

•Managed and supervised a team of Housekeeping staff to maintain exceptional cleanliness and organization in a luxury hotel environment 11/2008 – 12/2011

Seychelles

Food & Beverage Head Cashier, La Plantation Resort & Spa

•Supervised daily cash operations such as counting money, balancing tills, and reconciling discrepancies.

06/2005 – 11/2008

Mauritius

Housekeeping Supervisor, Regent Palace

•Established effective communication between team members in order to foster a positive work environment.

05/2001 – 01/2005

UK

Housekeeping Attendant, Regent Palace

•Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.

02/2000 – 04/2001

UK

Front Office Supervisor, Casa Florida Hotel & Spa

•Developed and maintained a positive working environment, fostering team collaboration.

12/1998 – 12/1999

Mauritius

Front Desk Receptionist, Casa Florida Hotel & Spa

•Provided excellent customer service at all times while interacting with both internal and external customers.

11/1997 – 11/1998

Mauritius

Academic Education

GCE O Level, High School College Mauritius

Professional Courses

PG-Diploma Hospitality Management

Advanced Diploma Hotel Restaurant & Tourism Management Diploma Hotel Restaurant & Tourism Management

Key Skills

Leadership and Supervision

Guide, motivate and manage staff across various

departments.

Financial Management

Manage budgets,control costs and implement

revenue- generating strategies.

Communication

Effectively communicate with guests, staff, vendors, and upper management.

Organizational and Time Management

Multitask, prioritize, and manage time effectively in a fast-paced environment.

Marketing and Sales

Develop and implement strategies to attract guests and increase revenue.

Customer Service

Provide exceptional guest experiences, resolve

complaints and maintain high service standards.

Operations Management

Oversee front desk, housekeeping, maintenance and

other day-to-day hotel operations.

Problem-Solving

Address issues quickly and efficiently, from guest complaints to operational challenges.

Technical Proficiency

Utilize hotel management software for reservations, inventory, and data analysis.

Langues

English

Creole Mauritian

Hindi

Urdu

French

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