Versatile Customer Service and Operations Professional

AMANDA OLIVAR

**** * ******* *** ****** AZ ***** · 575-***-****

*********@*****.***

Secure a challenging entry level customer service position where my education, experience and skills will contribute towards the growth and success of the organization.

EXPERIENCE

JULY 2021-PRESENT

APARTMENT MANAGER, gallup nm

Experienced apartment manager with a strong background in residential community operations, and tenant relations, and maintenance coordination. Proven ability to manage day-to-day property function, maintain occupy, and deliver excellent resident service. Oversaw leasing, applications renewals and move in/move out processes to maintain property standards and fair housing compliance. Collected rent, issued notices and monitored delinquency. Enforced lease agreements and community policies. Addressed resident concerns and resolved issues efficiently. Maintained accurate tenant files and compliance documentation.

JULY 2021-PRESENT

CAREGIVER, gallup nm

Assist with personal care and daily living. Monitoring health, medication, medical appointments, and communicating with healthcare professionals. Prepare meals, light housekeeping, grocery, and shopping. Preventing injuries, ensuring safe, clean-living environment. Keeping records, managing finances, and paperwork.

MAY 2024-AUGUST 2025

SALES AND PROMOTIONS, CATERING MANAGER, RAIN ON HORIZON - LAS VEGAS, NV

Developing marketing campaigns, managing social media, reaching out to potential clients, building relationships. Strong communication skills. Meeting with clients to understand event needs, budgets, and preferences. Plan menus, timelines, staffing and logistics for events. Coordinate details such and setup, service style, and breakdown. Work with chefs to design menus and ensure dietary requirements are met. Oversee food preparation, presentation, and quality. Ensure food safety and sanitation standards are followed. Supervise servers, bartenders, and support staff during events. Resolve staff or service issues on-site. Prepare cost estimates and contracts. Control costs to stay within budget while maintaining quality.

NOVEMBER 2020- JULY 2021

ADJUDICATOR, DIVISION OF EMPLOYMENT AND REHABILATION - Tucson Az

Review claims and determine a person’s eligibility for unemployment benefits. Conduct investigations by doing thorough fact checking. Talking with both claimant and employer . Using the GUIDE computer program to check the status of claims, and issues set on claims. Check claimants information and correctly record determinations. Use the ARRA program to record the statements of both the claimant and the employer. Utilize the ARRA program to record facts of the claim and input the determination on the claim. Apply the Onbase computer program to find documents provided by both employer and claimant. Use the CCRS computer program to check claimant profiles. Use Google sheets to make spread sheets for tracking claims and resolution information. Use Google documents to record the notes of group meetings. Use Google meet for team meetings. Flexible to take on multiple projects when needed. Multitasking using multiple computer programs at once. Provide claimant with information and direction on their case.

SEPTEMBER 2009-MARCH 2020

LEAD SERVER, Four Points by Sheraton - Tucson, AZ

Provide direct service for guests. Directly supports banquet manager in facilitating banquets. This includes determining banquet size, setup, and execution. Using the Squirrel computer system to correctly input orders. Accurately handling and counting money. Multitasking by bartending and serving tables at the same time. Being a team player by helping others attend to their tables as well. Validate that guests receive their orders in a timely manner. Verify that everyone ordering alcohol is of legal age. Monitoring a guests alcohol consumption to avoid intoxication. Helping guests resolve the issues that they may encounter in any part of the hotel. Making quick decisions on whether to involve a manager. Trained to update and troubleshoot the Squirrel computer system, which the central system for ordering food/drinks, calculating total sales of each server, and balancing the books for each day.

AUGUST 2009- NOVEMBER 2013

SERVER, Red Lobster - Tucson, AZ

Provide direct service for guests. Using the DASH computer system to correctly input orders. Accurately handling and counting money. Multitasking by helping multiple tables at the same time. Being a team player by helping others attend to their tables as well. Verify that everyone ordering alcohol is of legal age. Monitoring a guests alcohol consumption to avoid intoxication. Helping guests resolve issues. Making quick decisions on whether to involve a manager.

EDUCATION

MAY 2021

BACHELOR’S OF SCIENCE IN BIOLOGY, NEW MEXICO STATE UNIVERSITY

3.5 GPA, Deans List, Crimson Scholar, Dance Team

SKILLS

MS Windows

MS Office (Excel, Word)

Proficient typing skills

Excellent at organization, and time management

Excellent verbal and written skills

ACTIVITIES

I am passionate about the welfare of animals. I occasionally foster dogs. I also belong to a dance group.

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