Customer Support & Office Administration Specialist
Resume:
ANNA SALGADO
Corona, CA. *****
**********@*****.***
SUMMARY
Attentive and highly dedicated professional with combined work experience in office administration, banking, customer service and automotive manufacturing sales. Extremely organized, dependable, resourceful, and a quick learner. Seeking a challenging position where my skills and experience will be utilized and developed for career advancement.
SKILLS
•Data Entry, Receptionist, Clerical Support, front and back-office administration
•Call center, phone etiquette and ability to de-escalate tense situations
•Sales Data representative Customer Service, Client Relationships, Data Analysis
•Language: Basic Spanish-Conversational
•Ability to handle highly confidential documents and tasks
•Accuracy in reviewing purchase order, copying documents
•Microsoft Office 365, Word, Email-MS Outlook, Teams, Typing
•Ability to follow the directions correctly and interact with a diverse team
•Capable to work in a fast-paced environment
Professional Work Experience
Caregiver, Corona, CA August 2024- Present
Provide care for family. Perform housekeeping and meal preparation. Schedule and coordinate activities. Manage household income by fulfilling monthly payments and expenses. Arrange appointments and provide transportation. Manage household maintenance. Skilled in personal caregiving, hygiene, feeding, managing prescription pickup and grocery shopping.
Riverside County DPSS / ASD/ IHSS Riverside, CA March 2024- August 2024
Answered client and provider calls for in care home services. Collected and updated confidential information. Operated computer terminal, Cisco Jabber system, CMIPS, E-file on SharePoint. Ensured files were kept up to date. Proficient in the usage of office equipment such as computer, printer, copier, fax machine and scanner.
Riverside County DPSS / HR / ESC Riverside, CA October 2023 – March 2024
Answered multiple phone lines to assist County employees and public. Sorted incoming mail and ensured it was delivered to correct staff member. Updated confidential information into County system Oracle People Soft. Completed data entry input for newly hired employees in Candidate Data base system and processed supervisor employee files on Box Storage. Operate da variety of office equipment including, copy machine, scanner, fax machine and computer terminal. Booked conference room and set up meetings. Secured and locked confidential information. Processed lateral transfer requests.
Eibach, Corona, CA
March 2013 - December 2022, Sales Data Representative/Customer Service/Receptionist
Progressively promoted within the company. Maintained professional and technical knowledge of Eibach products that specialized in the design and production of high-performance suspension systems and components for various vehicles. Managed dealer relationships and answered customers’ questions about products, prices, availability, product uses, and credit terms. Answered incoming calls and handled face to face public inquires and concerns. Completed data entry of purchase orders. Worked with wholesale customers to manage their day-to-day needs. Processed orders, returns and stock rotations. Managed back-order reports for each customer and set up new accounts in computer data base. Reviewed and optimized data prior to release for customer use.
Utilized multiple software programs to manage data entry functions. Traveled to trade shows, set up booth and product displays. Sold merchandise, apparel and established new sales leads.
Waste Management, Corona, CA
August 2000 - December 2008 Call Center Customer Service Representative/Data Entry
Responded to general inquiries from customers and staff, via telephone, mail and email correspondence. Handled customer requests, discrepancies, and inquiries. Inquiries included: billing, new account set up, home service requests, troubleshooting and pricing tiers. Provided front desk clerical support for customer walk-ins, collected payments and made appropriate account corrections to resolve customer complaints. Communicated
with city officials, to verify and confirm property structure and zoning. Worked with upper management to facilitate appropriate changes and improve customer satisfaction.
Education:
American Career College, Riverside, CA- Certificate of Complete –Medical Billing and Coding Externship: front/back-office duties, high volume of incoming calls, filing documents, verified ICD and CPT codes to patient medical records.
Buena Vista High school, Corona, CA- Diploma
Certificate:
Food handlers Certificate, Riverside County
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