Remote-Ready Data Entry & Customer Support Specialist
Resume:
Kimberly Miller
Vincent, AL, *****
********@*****.***
Summary
Detail-oriented professional with experience in data entry and customer service, seeking to transition into a remote work environment. Proven ability to manage high-volume data entry tasks with accuracy and efficiency, while maintaining strong communication and problem-solving skills in customer interactions. Adept at using various CRM and data management systems to track customer information, resolve issues, and ensure satisfaction. Strong multitasking abilities, time management, and organizational skills developed in fast-paced work settings will contribute to maintaining productivity and meeting deadlines in a remote role. Familiar with virtual collaboration tools and committed to leveraging these skills to enhance remote team dynamics and drive business success.
Skills
Zendesk - 48 WPM - POS Systems - Multi-tasking - Clerical Support
Organization - Key Holder - EPIC - Citrix - Microsoft Office
CPR - Communication- CRM - Netforum - Fraud Detection
Medicare - Salesforce - Java Script - Genysis - Vendor Relations
Work Experience Millers Cheese, Manager 03/2005 to 10/2024
Managed a team of 20 employees in a high-performing environment, consistently achieving a 95% employee retention rate through effective training, mentorship, and conflict resolution. Successfully improved team productivity by 20%, while maintaining a 15% increase in customer satisfaction scores. Oversaw daily operations, ensuring optimal workflow and efficiency, resulting in a 12% reduction in operational costs. Managed team schedules, reducing labor costs by 10% through strategic planning and resource allocation. Implemented process improvements that decreased response time to customer inquiries by 25%, enhancing service delivery. Utilized project management tools like Trello and Asana to track progress, set objectives, and monitor deadlines, while fostering strong communication and collaboration within the team using Slack and Zoom. Adaptability, problem-solving, and the ability to prioritize tasks will contribute to maintaining productivity and engagement in a remote work environment, supporting team performance and consistent results.
Ebsco Industries, Data Entry Specialist 05/1993 to 08/1996
processed high-volume data with exceptional accuracy, handling over 1,000 records per week while maintaining a 99% accuracy rate. Managed and organized large datasets, ensuring information was current, complete, and errorfree. Collaborated with cross-functional teams to streamline data flow, resulting in a 15% improvement in operational efficiency. Processed and verified financial and customer data, meeting tight deadlines and reducing data discrepancies by 20%. Consistently exceeded productivity goals by 10%, managing a high workload while maintaining data quality. Proficient in Microsoft Excel, SAP, and proprietary systems, with a strong ability to adapt to new tools. Strong attention to detail, organizational skills, and multitasking abilities, combined with effective time management, will contribute to maintaining high standards of accuracy and efficiency in a remote work environment, ensuring seamless data management and timely project completion.
Kmart, Cashier 05/1992 to 07/1994
provided exceptional customer service in a fast-paced retail environment, efficiently processing transactions for an average of 100+ customers daily while maintaining a 98% accuracy rate in cash handling and register operations. Addressed customer inquiries, resolved issues, and ensured a positive shopping experience, contributing to a 15% increase in customer satisfaction ratings. Demonstrated strong communication skills by actively listening to customers and offering personalized recommendations based on their needs. Managed returns and exchanges, ensuring compliance with store policies and improving customer retention by 10%. Maintained a clean and organized checkout area, contributing to an efficient work environment. The ability to multitask, stay organized, and manage high-pressure situations while delivering excellent customer service will easily translate into a remote position, with strong communication skills and proficiency in digital tools ensuring a seamless transition to virtual customer service roles.
Conduent, customer service representative 01-2025 to current
Provided exceptional customer service to providers and members in a fast-paced environment, utilizing multiple platforms to locate and enter private, HIPPA, information in databases. Assisting and resolving issues with providers and members. Known for effective communication skills and knowledge of data. The ability to multi-task during busy times. Known for strong communication skills and attention to detail. Works well with team members and alone in a dedicated work from home office, with no distractions.
Education Winterboro high school, HIGH SCHOOL Diploma 1985 to 1989
Central Alabama Community College, Associates degree business 1989 to 1992
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