Team-Driven Member Services Specialist
Resume:
D. Wilder Resume v
Daishea R. Wilder
Glen Burnie, Maryland 21061
Home Phone: 202-***-****
Email: **************@*****.***
OBJECTIVE: To obtain a team lead position on the nesting team within an established company
WORK HISTORY:
$3 Shared Service Solutions Nov 2019 - Present
Member Service Representative
*Respond to member and potential member phone inquiries on membership, products and services.
*Navigate system applications as needed to resolve inquiries.
*Provide timely, friendly, and accurate service in building member relationships; determine member eligibility; provide guidance to
members in order to meet their financial needs.
* Accurately verify, document, and process all member transactions.
*Prioritize workload based on mandatory requirements and member service level agreements.
*Safeguard member accounts and information for privacy and accuracy.
*Resolve complaints by communicating with other departments and/or partners as needed.
*Provide extraordinary service by resolving problems thoroughly.
*Perform and process account maintenance, fulfillment requests, research requests, etc.
*Work in collaboration with other team members.
*Recognize and escalate issues.
*Email Inquiries: respond to, resolve and troubleshoot members’ questions /issues. Adhere to response time and quality goals.
*Bill Payment: research and resolve complex payment issues. Interact with vendors, payees and members to research issues.
Uncover root cause of problems, correct accounts and communicate actions taken to members. Educate members on proper use
of service
*Other duties as assigned.
Allmond Family Mar 2010 - Aug 2017
Nanny
*Provides transportation to and from school /appointments
*Light housekeeping/laundry
*Preparing meals
* Assisting with homework/educational activities (field trips)
* Assisting with dressing and personal care
Laurel Station Bar & Grill Jun 2012 - Sept 2015
Server/Bartender
*Preparing meals
*Serving guest
*End of the shift cleaning of the bar and restaurant
Oak Lodge Assisted Living ‘Apr 2010 — Mar 2011
Certified Medication Technician
*Administers medications via oral, topical and G-Tube.
*Assists with activities of daily living and personal care.
*Escorts individuals to medical appointments.
*Performs light housekeeping and meal preparations.
Bello Machre Apr 2008- Apr 2010
Family Living Assistant & Certified Medication Technician
*Administered medications via oral, topical and G-Tube.
“Assisted with activities of daily living and personal care.
“Escorted individuals to medical appointments
*Performed light housekeeping and meal preparations.
Pinnacle Settlement Services Jul 2007 — Mar 2008
Receptionist
“Answered all incoming calls in a timely and professional manner.
*Routed calls to the appropriate department or individual.
*Assisted callers with general inquiries.
*Greeted and announced office visitors.
*Received, opened, date stamped and distributed all US Mail
*Posted all outgoing US Mail.
*Replenished postage meter when funds were low.
*Maintained neat appearance of lobby, reception desk, and conference rooms
= needed.
Contact this candidate