Senior Technical Project Specialist in Appliances

CRAIG B SHOWALTER

**** ****** **** **, *****, Ca 92545 951-***-**** *****.*********@*****.***

PROFILE

Technical project specialist with 15+ years overseeing engineering documentation and cross-functional initiatives in the home appliance industry. Skilled at translating technical requirements into clear timelines, maintaining project statuses, and producing concise reports for leadership. Proven ability to manage multiple concurrent projects, coordinate with stakeholders, and support roadmapping and capacity planning. Strong communicator committed to aligning teams and mitigating risks. EDUCATION

UCLA

Hydraulic Engineering

City College

Police science

PROFESSIONAL EXPERIENCE

BSH HOME APPLIANCE CORPORATION – Home Appliance Division Project Specialist – Internationally – 15+ Years • Created technical literature for training purposes.

• Created PowerPoint presentations for training.

• Attended PDP process with cross-functional stakeholders to capture technical requirements, dependencies, and align project deliverables

• Created, maintained, and published comprehensive service manuals, ensuring documentation accuracy and version control

• Assisted field technicians with remote troubleshooting and repair of home appliances, capturing support metrics and escalating critical issues

ELECTROLUX PROFESSIONAL - Laundry Systems Division Technical Area Manager – West Coast Region 1 Year Ft Lauderdale, Fl

• Managed stakeholder relationships with West Coast dealerships, aligning service goals and ensuring ongoing technical support

• Trained west coast service technicians in proper repair procedures

• Audited Dealerships and created training programs accordingly

• Created recommended parts inventories as per necessity of each dealer

• Maintained virtual office system to better serve our customers

• Maintained virtual office system using project management tools to streamline customer support workflows and improve response times

• Translated technical developments into clear, concise service updates and documentation for leadership review

• Created PowerPoint presentations to report project status, track milestones, and communicate risks to regional stakeholders ADDITIONAL SKILLS

• Project Management: Technical Project Management, Project Management Tools

• Product Design & Testing: Layout and design of consumer spa and swimming pool products, Designed and developed testing facilities to test to UL specifications, Initiated prototype submission to UL and other certification testing agencies, Verified microwave detection equipment calibration, Performed shipping tests to ensure product reliability during transit

• Field Service & Maintenance: In-home troubleshoot and repair of domestic appliances

• Training & Documentation: Received and administered training to fellow technicians, Composed literature to submit in court as to product safety verification

Contact this candidate