Administrative Support & Customer Service Specialist

*** ********* *****

Casselberry, FL *****

321-***-**** **********@*****.***

Pruna, Jenny

SKILLS

-Proficient with Microsoft Office Systems, including Word, Excel, PowerPoint, Access, and Outlook.

-Marketing and advertising, event planning, social media networks, office organization, Front desk receptionist/administration, and contract negotiations.

EDUCATION

AMERICARE SCHOOL OF NURSING — Medical assistant

November 2008 - November 2009 Fern Park,FL

● Trained specifically in successfully drawing blood, whether for medical testing or blood donation. Trained in safely providing service for patients.

EXPERIENCE

CURRENT- Ren’s Notary Solutions 2019

• Licensed mobile Notary

24-7

WORK FROM HOME FEB2020-AUG2022-CUSTOMER SERVICE REPRESENTATIVE

PROVIDE PRODUCT AND SERVICE INFORMATION.RESOLVE ANY PROBLEMS THAT OUR CLIENTS ACCOUNT MIGHT FACE WITH ACCURACY AND EFFICIENCY.PROVIDE PROACTIVE CLIENT OUTREACH, MAINTAIN THE CLIENTS ACCOUNT AND RECORD INFORMATION. OVERSEE THE CLIENT ADJUSTMENT.GREETING CLIENTS WITH A WARM FRIENDLY WELCOME IN THE OFFICE,ALSO HANDLE 30+ CALLS A DAY, WITH DUTIES ABOUT FINDING CERTAIN DOCUMENTS AND RETRIEVING CLIENT DATA.PROVIDE BASIC TECHNICAL SUPPORTS FOR CLIENTS.SUGGEST NEW TACTICS TO PERSUADE CANCELING CLIENTS TO STAY WITH COMPANY,RESULTING IN A 5% DECREASE IN CANCELLATIONS. REMAIN COURTEOUS AND CALM EVEN DURING MOMENTS OF CLIENT FRUSTRATION. OUTBOUND SALES AND CUSTOMER SUPPORT.GREET CUSTOMER WITH A WARM WELCOME. ANSWER GENERAL CUSTOMER QUESTIONS AND PROVIDE EFFICIENT CUSTOMER SERVICE.

VIC FIDELITY TIL CORPORATION

LONGWOOD,FL — Closer/front desk receptionist/Policy Department/Delivery

August 2004 -July 2009

● Answer calls/transfer calls.

● Prepare documents for closing.

● Sending and receiving final documents for policy department for lenders and owners.

● Delivery of final documents

Maitland Health Care Center

Maitland, FL — Administrative Assistant

September 2004 - November 2005

● Provided enthusiastic, hands-on customer service.

● Scheduled and organized personal marketing advertising on a monthly basis to ensure constant professional and personal marketing.

● Tracked production, billing, and shipping, received and reviewed invoices from vendors.

● Performed general clerical duties such as bookkeeping, copying, faxing, mailing and filing.

● Created and modified documents, including invoices, reports, letters, and financial statements using various Microsoft programs.

Objective

To engage in a challenging position where I am able to utilize my diverse abilities, as well as my vast experience and superior customer service skills. I look to think outside the box and broaden my horizons through a professional and energetic work environment.

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