Data Entry Professional with Inventory & AR Experience
Resume:
Shakieda Thomas
Moncks Corner, SC
**************@*****.***
Professional Summary:
Experienced Data Entry professional with over 7 years in inventory administration, accounts receivable, and customer service. Skilled in productivity software, Excel, SAP, and maintaining accurate records. Strong organizational, communication, and multitasking abilities. Seeking a remote Data Entry role to leverage attention to detail and client relations for efficient data management.
Work Experience:
Inventory Admin
Bell Equipment - Moncks Corner, SC
Present
- Maintained accurate records of inventory levels, stock movements, and discrepancies
- Processed incoming and outgoing orders, ensuring timely and accurate data entry
- Monitored stock levels and initiated replenishment orders to prevent shortages
- Communicated with suppliers to coordinate deliveries and resolve issues
- Supported inventory management systems and assisted with software implementation
- Generated detailed reports on inventory and stock movements
- Performed regular inventory audits to ensure data accuracy
- Prioritized tasks and met deadlines in a fast-paced environment while maintaining excellent customer care
Accounts Receivable (Temp)
Charlotte Radiology
Sep 2022 - May 2023
- Answered 150+ benefit calls daily, processing and submitting patient medical claims
- Entered and tracked data for RX drug claims, including Remicade, and explained drug tiers
- Compared insurance coverage and determined procedure denials using CPT codes
- Provided benefit assistance to patients, including seniors and those with low income
- Maintained accurate records of claims and patient communications Call Center-ETD Ticket Rep.
Spectrum
Apr 2018 - Sep 2022
- Processed 80+ calls daily, assisting with troubleshooting and equipment changes
- Entered and updated ticket data for upcoming, missed, and rescheduled appointments
- Maintained a 99% quality score and exceeded expected call handling times
- Ensured accurate documentation of customer interactions and resolutions Senior Call Center Agent / Floor Support Manager
United Health Care
Aug 2014 - Oct 2016
- Provided customer service for 60+ calls per day, answering inquiries and solving problems
- Entered and processed health claims and billing information
- Assisted senior citizens with provider assignments and medication information
- Delivered elevated customer experience to build loyal clientele Education:
High school diploma or GED - Medical Billing & Coding Crossroads Academy - Huntersville, NC
Aug 2010 - Jun 2011
High School Diploma - General/Medical Assistance
Progressive Home Care - Charlotte, NC
Skills:
- Data entry
- Inventory management
- Microsoft Excel
- SAP
- Accounts payable and receivable
- Appointment scheduling
- Customer service
- Report preparation
- Organizational skills
- Attention to detail
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