Salesforce Developer with 5+ Years Experience

SAI NIKHITHA VARDIREDDY

Salesforce Developer

Email: **************@*****.***

Phone: 972-***-****

www.linkedin.com/in/sai-nikhitha-v-2a34341a8

PROFESSIONAL SUMMARY:

• Over 5 years of experience as a Salesforce CRM Developer, encompassing Administrator tasks, Development, Integration, Community building, and transitioning from Classic to Lightning. Strong Implementation and Integration experience using Custom Objects, triggers, workflows, Visualforce pages, and Apex Classes.

• Proficient in implementing technology-driven business solutions and enhancing CRM processes like Sales, Marketing, Customer Service, and Support using Salesforce.com.

• Hands-on experience in Administration, Configuration, and Implementation of Salesforce CRM and SFA applications, leveraging Apex Language and Force.com Platform.

• Skilled in developing Salesforce Lightning Web Components (LWC).

• Extensive experience in Salesforce Administration (SFA), including profile management, role creation, page layouts, sharing rules, workflows, and approval processes.

• Designed and implemented CI/CD pipelines using Copado, enabling automated builds, tests, and deployments of Salesforce applications, resulting in faster release cycles and improved software quality.

• Proficient in developing Lightning Components using Aura Framework and Lightning Web Components (LWC).

• Implemented data integration using SOAP, REST API, and outbound messaging to connect SFDC with other systems.

• Skilled in SFDC development using Apex classes, Triggers, Visualforce, SOQL, SOSL, and Force.com IDE.

• Experienced in configuring workflows for marketing in Exact Target, setting up customer journeys using Journey Builder, Email Studio, and Automation Studio of Salesforce Marketing Cloud.

• Configured Vlocity objects, fields, page layouts, and workflows to align with business requirements and user preferences, optimizing the user experience and driving adoption of Vlocity solutions.

• Hands-on experience in Salesforce.com implementation and customization using Apex, Apex Scheduler, Batch Apex, Apex Web Service, Visualforce Pages, Custom Tabs and Objects, Analytic Snapshots, and Dashboards.

• Proficient in writing Apex batches and Schedule classes to process large datasets.

• Skilled in a wide range of languages and technologies including JSP/JSF, AJAX, CSS3, JavaScript, XML, HTML, and SOAP.

• Supported Customer Success teams by creating NPS, surveys, and engagement programs to enhance customer feedback loops and retention strategies.

• Conducted Gainsight training for CSMs and internal teams, enabling high adoption and consistent use of the platform.

• Committed to excellence, self-motivated, quick-learner, team-player, with strong problem-solving, analytical, and communication skills.

• Collaborated closely with Business Users to optimize business processes using SFDC. EDUCATION:

• Masters in Computer Science from Northern Arizona University.

• Bachelor’s in Electronics and Computer Engineering CERTIFICATION:

• Salesforce Certified Administrator.

• Certified Salesforce Platform Developer-1.

• Certified Salesforce Platform Developer-2.

PROFESSIONAL EXPERIENCE:

Client: Drive Social Media, LLC, St.Louis,MO. June 2025 to present Role:Salesforce Developer

Responsibilities:

● Integrated PandaDoc with Salesforce using Future methods and REST API, reducing contract creation and execution time by 40% and improving client turnaround by 30%.

● Automated monthly retainer calculations using Apex triggers, scheduled flows, and Apex classes, eliminating 90% of manual effort; batch classes backfilled historical data with 100% accuracy, ensuring consistent billing.

● Configured Salesforce Scheduler, enabling leads to book meetings independently, increasing lead-to-meeting conversion by 35% and reducing manual scheduling workload by 50% for sales reps.

● Built an Experience Cloud site page that enabled leads to seamlessly schedule meetings with sales representatives, and configured guest user permissions and sharing settings to ensure secure and controlled access.

● Implemented DriveConnect automation to generate client folders and document packets, cutting administrative document creation time by 70% and ensuring 100% standardized folder structures.

● Automated correction of inaccurate lead phone numbers using flows and Apex, improving data accuracy by 25% and increasing successful outreach connections by 20%.

● Participated in Agile/Scrum ceremonies and managed Salesforce releases with impact analysis, testing, and deployments via Change Sets, VS Code, and CLI

● Improved performance and data integrity through optimized SOQL/SOSL queries and governor-limit–aware design, resulting in 20% faster query execution and more stable system performance.

● Delivered ongoing production support, enhancements, and issue resolutions, reducing system downtime by 40% and improving overall platform reliability.

● Configured and maintained Agentforce objects, layouts, and fields to streamline insurance agent workflows and ensure data accuracy.

● Developed and optimized Flows, validation rules, and workflow rules in Agentforce to automate agent onboarding, lead assignment, and commission calculations

● Designed and implemented OmniScripts, Integration Procedures, and DataRaptors using Salesforce OmniStudio (Vlocity) to streamline guided workflows, automate data processing, and improve user experience for complex business processes.

● Developed and supported system integrations using MuleSoft, enabling secure and scalable data exchange between Salesforce and external applications through REST/SOAP APIs and event-driven architecture.

● Developed and maintained Salesforce Lightning Communities, creating responsive portals for customers and partners, improving self-service capabilities and user engagement.

● Created interactive dashboards and reports using Microsoft Power BI to visualize Salesforce data, enabling stakeholders to monitor KPIs, track performance, and support data-driven decision-making.

● Developed scalable and maintainable Salesforce solutions using Apex, Lightning Web Components, and established design patterns, leveraging frameworks like Apex Common to enforce separation of concerns and improve code quality and reusability.

Client: Kaiser Permanente, Pleasanton, CA. Feb 2024 to March 2025 Role: Salesforce Lightning Developer

Responsibilities:

● Designed and scheduled Batch & Queueable Apex jobs to sync over 10,000+ patient and appointment records from external systems daily; configured email alerts and error handling via Custom Metadata for admin monitoring.

● Implemented Apex Triggers and Invocable Methods in Flows to automate case creation and follow-ups for missed appointments or service requests, cutting manual task creation by 50%.

● Built a Patient 360 LWC Dashboard displaying key details (demographics, open cases, and appointment history) using Apex aggregate queries and Lightning Message Service, reducing data lookup time by 40%.

● Configured Sales & Service Cloud features created Record Types, Page Layouts, Validation Rules, and Flows for various user profiles, ensuring streamlined workflows and accurate data capture.

● Performed system configuration and user management tasks created new profiles, permission sets, and sharing rules to align security standards; maintained sandbox environments and performed data loads using Data Loader.

● Supported release management and testing activities participated in UAT, wrote unit tests achieving >90% coverage, performed metadata deployments via Salesforce Change Sets and Salesforce DX, and documented technical and functional changes for the support team.

● Built automated customer health scoring models using product usage, support data, and customer sentiment to improve early risk detection.

● Designed and optimized Dashboards and Reports for CSMs and leadership, improving visibility into churn risk, adoption, and lifecycle metrics.

● Supported integration between Agentforce and external systems (e.g., quoting engines, policy systems) using REST/SOAP APIs to maintain seamless data flow.

● Implemented and managed platform security controls including TLS/SSL encryption, Lightning Web Security (LWS), and Cross-Origin Resource Sharing (CORS) to ensure secure data transmission and compliance with Salesforce security best practices.

● Developed and managed MuleSoft integration flows, including API-led connectivity, data transformation, and error handling, ensuring secure, scalable, and reliable communication between Salesforce and third-party applications.

● Built and customized portals using Salesforce Experience Cloud, creating branded partner and customer communities with role-based access, improving user engagement, self-service capabilities, and collaboration.

● Demonstrated expert-level knowledge of Salesforce Experience Cloud by designing, configuring, and optimizing secure, scalable digital experiences for customers and partners. Client: Navy Federal Credit Union, Vienna, VA. Jan 2023 to Dec 2023 Role: Salesforce Developer

Responsibilities:

● Designed a Salesforce Lightning-based Onboarding Console using LWC and Flows that auto-retrieved customer data via REST API from the bank’s core system and validated.This reduced onboarding time from 2 days to 6 hours and eliminated duplicate entries.

● Integrated Salesforce with Experian’s Credit Score API using Apex REST callouts and created a custom LWC widget on the Opportunity record page for real-time score display.This Automated credit check reduced processing time per customer by 70%.

● Built an Apex Batch job and Custom Integration Service connecting Salesforce with the Loan Origination Platform to sync loan status updates which improved visibility of loan status by 100%, reducing follow-up calls by 40%.

● Deployed metadata changes using Change Sets and SFDX CLI, coordinating with the release team for UAT and production releases.

● Participated in sprint planning, and collaborating with BAs and QA to validate user stories.Documented technical solutions and deployment steps using JIRA.

● Collaborated with Sales, Underwriting, and Operations teams to translate business requirements into scalable Salesforce/Agentforce solutions.

● Optimized Agentforce processes to reduce manual errors and improve efficiency in lead tracking, policy updates, and commission reporting.

Client: TCS, Hyderabad, India. May 2020 to Aug 2022 Role: Salesforce Developer/Administrator

Responsibilities:

● Configured Lead and Opportunity Management for insurance agents by creating custom record types, page layouts, and automated processes using Flows (including claim status notifications), increasing lead-to-policy conversion by 20% and reducing manual follow-ups to enhance customer satisfaction.

● Built dynamic renewal, claims, and performance dashboards and executed key data quality tasks—deduplication, bulk imports, and post-migration validations—resulting in cleaner reporting and a 15% reduction in policy lapses.

● Managed roles, profiles, permission sets, Flow access, and sharing settings for sales, service, and partner teams, ensuring secure and compliant data visibility across the organization.

● Developed modern Lightning Web Component (LWC) applications, reusable components, and upgraded Salesforce Classic apps to Lightning, improving user adoption by 40%, reducing process time by 25%, and increasing page performance by 35%.

● Built and maintained Visualforce pages, Flows, and Apex solutions (Batch Apex, Queueable Apex, REST integrations) to support scalable automation and improve data processing efficiency by 50%.

● Implemented Marketing Cloud integrations and automations, including Journey Builder workflows, Send Logs, and synchronized data extensions, increasing campaign engagement by 22%; also built LWC-based dashboards providing real-time Marketing Cloud insights.

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