Customer Service & Data Entry Specialist with 30+ Years Experience
Resume:
Heather Garcia
Customer Service and Data Entry Specialist
Williston, FL 32696
*******@*****.***
Professional Summary
Over 30 years of experience in a customer-service setting and data entry environment. Proven ability to build and solidify customer relationships, keen attention to detail, and great work ethic. Current education involves the final course in IT, and looking for a job opportunity to gain on-the-job training while continuing education into the field of Cyber Security. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
SEL Live Services Supervisor 1
Schedule Engine Management Services-Chicago, IL
July 2020 to Present
Promoted to Live Services Supervisor 1 and since taking on this role, my team's morale has been boosted and is showcased by their KPI's and QA scores. Currently work the swing shift and have been on this shift for over a year, however, worked the overnight shift for 2 years as the answering service for emergency home services such as HVAC, plumbing, and electrical. Set appointments for home services. Currently working with the system ServiceTitan and Connect. Have worked nightly reports in Citrix. This is a remote position and do reside in Florida.
Inventory Control Specialist
iHerb-Easton, PA
January 2019 to July 2020
Cycle counting, product issues and errors, replenishments, adjusting product in and out of computer system, IE cancelled orders, damages, donations. Mod specialist. Equipment operator and implemented safety precautions with fellow teammates.
Customer Service Representative/Chargeback Dispute Specialist IQor-Bethlehem, PA
June 2014 to January 2019
Answer chargeback bank disputes in a timely manner. Research regarding charges on 3rd party traveling. Resolved travel dispute issues, double billing, fraudulent charges. Worked as a team member and cross-trained to provide back-up for other traveling companies, when needed.
Answering Customer/Cardholders questions on disputes. Education
Certificates in UX/UI Design
Coursera - Remote
December 2022 to Present
Certification with Honors in Medical Coding and Billing DeVry University - Chicago, IL
August 2020 to April 2021
GED
Central New Mexico Community College - Albuquerque, NM 1991
Skills
• Computer literacy (10+ years)
• Typing (10+ years)
• Inventory Control (6 years)
• Call Center (10+ years)
• Warehouse Inventory (2 years)
• HIPAA (10+ years)
• User Experience (UX)
• Data entry (10+ years)
• Word processing (5 years)
• CUSTOMER SERVICE (10+ years)
• Wireframing
• MS OFFICE (7 years)
• User Interface (UI)
• Fraud
• Time management
• Computer skills (10+ years)
• Data entry (9 years)
Certifications and Licenses
Conduct UX Research and Text Early Concepts
September 2023 to Present
Planning UX research studies
Build Wireframes and Low fidelity prototypes
March 2023 to Present
Storyboarding and wireframing.
Empathizing with Users and Defining pain points
February 2023 to Present
Empathizing with Users in the first phase of the design process. Foundations of User Experience (UX) Design
January 2023 to Present
Research in the design process to help better understand and empathize with users. Assessments
Customer Service Skills — Proficient
November 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Strong organizational skills
Active listening skills
Prioritization
Chargeback Management System
Multi-Task
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