Remote Call Center Associate Seeking Growth Opportunities
Resume:
Ricardo Thomas
Employment opportunities
Toledo, OH 43614
*******************@***********.***
Professional Summary
Hard working individual with a passion for with others in the community. Supportive and dedicated to making a difference in the lives of others.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Call Center Representative
Erie Home-Toledo, OH
July 2020 to November 2025
Work in call center support staff for sales and marketing team to assist in with inquiries for roofing. Activities Coordinator
C &J Tenderheart
August 2019 to August 2020
Coordination of activities for individuals with developmental disabilities. Work with individuals, county boards and others to help clients achieve desired outcomes developed through an ISP. Non- medical- transport as well
Qualified Mental Health Specialist
RFS Behavioral Health-Toledo, OH
February 2019 to August 2019
Case management for youth and families who have a mental health diagnosis. Coordinated care, social integration, as well as advocating for individuals rights along with assessments of needs. Activities Coordinator
Care and compassion health care-Toledo, OH
August 2018 to December 2018
Coordinate activities in a day program for individuals with developmental disabilities Qualified Mental Health Specialist
primary care solutions-Toledo, OH
April 2018 to September 2018
Managed and coordinated cases for individuals with developmental disabilities Residential Manager
Assured health services-Toledo, OH
November 2017 to March 2018
Coordinated And supervised staff working with individuals with developmental disabilities. Checking in state mandate paperwork, As well as scheduling staff, and some direct support when needed. CPR and med pass certified.
Lunch/recess aide
ST PATRICK SCHOOL-Toledo, OH
September 2017 to January 2018
Helped monitor and create a safe and nurturing environment for students in the elementary/middle school
Medical Coordinator
N.E.C.O-Toledo, OH
February 2017 to May 2017
Coordinated and supervised the medical department for individuals with developmental disabilities. Worked directly with medical assistance, Pharmacies, Primary care physicians, as well as Lucas county board of developmental disabilities.
Qualified health home specialist
Harbor Behavioral Health-Toledo, OH
September 2009 to January 2016
Coordinated care for families with mental health diagnosis Education
Social Science (BA)
University of Toledo-Toledo, OH
August 2000 to May 2004
Upper secondary education
Bachelor's degree
Skills
Self-direction Cross-functional communication Deal closing Office management Documentation Task prioritization Typing Business analysis Group Therapy Sales follow-up Customer support experience within retail industry Public Speaking Computer literacy Sales management systems proficiency Google Workspace Excel Home care Sales experience within tech Teaching Experience Crisis Intervention Cross-functional collaboration Client services Salesforce Communication skills Client relationship development Cold calling Data Collection Multitasking Virtual client meetings CRM systems Technical Proficiency Teaching Client advocacy in social work Social media platforms Sales negotiation Medicare Client interaction via phone calls Outbound sales Research Sales pipeline management WebRTC Interpersonal skills CRM system proficiency Teamwork Antivirus software Phone customer support Customer relationship building Slack Skilled nursing facility experience Direct sales Microsoft Word CRM software (as product category for technical sales engineers) Outbound calling Managing budgets in a finance role Call center agent experience Windows Microsoft Project Upselling Industrial manufacturing sales experience Business development Lead generation Call center experience Persuasion Event Planning Marketing Zoom Case Management Patient interaction Program management Microsoft Publisher Primary Care Experience B2B sales Long-term care facility experience Client relationship management Appointment scheduling Time Management Sales Mental Health Written communication Productivity software Customer service Multi-line phone systems Conducting sales calls Phone etiquette B2C Medication Administration Behavioral Health Customer communication Order inquiry handling Email customer support Customer support experience within telecommunications industry Sending lead generation communications Empathy Achieving sales targets Industrial equipment Phone communication Managing teams in a customer support role - Largest customer support team managed (1-5 team members) Manufacturing company experience Sales strategy Interpersonal communication Microsoft Excel Program Development CRM software Objection handling (sales technique) Inside sales Organizational skills Computer skills Microsoft Outlook Microsoft Office Office experience Google Drive Medical scheduling Google Calendar Hospitality Client email correspondence Instructor-led training (training delivery method) Providing product information Attention to detail Telemarketing Tutoring Outside sales Weight loss CPR Certified Google Sheets Clerical experience QuickBooks Enterprise sales Ethernet Key Performance Indicators Manufacturing Administrative experience Closing sales Sales lead qualification Team management Organizational budget management UI Customer support - Customer support experience (3-5 years) Remote (as sales environment) Facebook Computer operation Customer complaint resolution Decision making Prospecting Sales support Customer service through social media Developmental Disabilities Experience
Languages
• English
Certifications and Licenses
med adminisraion
September 2019 to September 2020
The ability to administer medication
CPR & First Aid
August 2017 to August 2019
Training in specific life saving skills
ukaru
August 2017 to August 2018
Defensive blocking o aggressive violent behaviors
Non-Violent Crisis Intervention
April 2017 to April 2018
training in ways to non violently de-escalate aggressive behaviors Drivers License
Groups
student athlete
May 2000 to May 2004
Participated for he men's basketball team @ thee University o Toledo
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