Data-Driven Analyst and Operations Optimizer

Khushabu Rani

***- *** **** ************@*****.*** Milwaukee, WI 53201

PROFESSIONAL SUMMARY

Data-driven analyst with 5+ years experience in optimizing business processes, conducting in-depth data analysis, and identifying strategic improvements. Skilled in leveraging advanced analytical tools and methodologies to drive operational efficiency and support data-informed decision-making. Passionate about uncovering insights and enhancing performance. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. SKILLS

SQL Server Linux Tableau SSIS/SSRS HL7 Bizinsights IPA Power BI ServiceNow SolarWinds Oracle WebLogic Microsoft Excel Microsoft Power Point Agile JIRA Change Management Project Planning Customer relationship management EXPERIENCE

BUSINESS OPERATIONS ANALYST

Atos Syntel - HCA, October 2025-Present

Monitored and supported enterprise healthcare integrations using BizTalk Server, ensuring reliable HL7 and non- HL7 message delivery across clinical and operational systems.

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Monitored and supported enterprise integration applications to ensure accurate and timely data exchange across clinical and business systems.

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Performed data analysis using SQL Server to validate data integrity, investigate discrepancies, and support issue resolution.

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• Developed and maintained SSIS packages to process, transform, and load integration and operational data.

• Built Power BI dashboards to visualize integration KPIs, system trends, and operational insights for stakeholders.

• Analyzed logs, message queues, and monitoring alerts to troubleshoot integration failures and reduce downtime.

• Collaborated with cross-functional teams to resolve data and application issues and improve integration reliability.

• Created detailed reports outlining performance metrics and provided recommendations for process optimization. Identified and managed risk factors associated with new projects, ensuring successful outcomes within budget parameters.

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• Gathered requirements from stakeholders and translated them into functional specifications. BUSINESS APPLICATION ANALYST, Milwaukee, WI

Atos Syntel - Baylor Scott & White Health, December 2021-October 2025 Support project execution by managing multiple projects concurrently, ensuring they progress efficiently through each phase of the project lifecycle-from initiation to closure.

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Maintained HealthRules Payer application, EHR and Guiding care modules supporting claims adjudication, member enrollment and provider management.

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Utilized ServiceNow to manage incident, change, and problem tickets; ensured timely resolution and root-cause analysis for HealthRules system issues.

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Used Jira to document requirements, user stories, and acceptance criteria for HealthRules enhancements and defect resolutions.

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• Employed SQL queries to create detailed analytical reports highlighting significant data trends in application usage.

• Manage relationships with clients, vendors, and cross-functional teams. Involves in develops, maintains, and disseminates internal and external configuration documentation, including status updates.

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• Strong working knowledge of hospital clinical and administrative departments, operations, and core process flows.

• Working knowledge of CPT-4, ICD-10-CM and general medical terminologies. Demonstrated in-depth knowledge of Occupational Health accounts, patient registration, scheduling, and billing procedures.

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Maintained documentation of all processes related to the development and maintenance of EHR business applications.

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• Utilized Agile methodology for developing new features within existing applications.

• Developed, document and revised system design procedures, test procedures, and quality standards. Ensured compliance with industry standards such as HIPAA when developing or modifying healthcare-related applications.

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SUPPORT ANALYST, Noida, US

KeptBug Technologies, February 2015-October 2016

• Utilized SAS, SQL, Excel and other software tools to analyze large datasets for patterns and anomalies.

• Supported functionality and troubleshooting of digital applications and physical devices.

• Created detailed user guides while developing business process flows.

• Formulated SQL-based scripts to eliminate manual processes.

• Assessed organizational requirements from external stakeholders and relayed findings effectively internally.

• Identified and analyzed user requirements, procedures, and processes to develop optimization strategies.

• Resolved conflicts between users by providing appropriate solutions based on their individual needs.

• Responded to phone and email questions and concerns, resolving many issues daily.

• Analyzed data from multiple sources to identify trends or patterns that could indicate potential problems. EDUCATION

POST GRADUATE DIPLOMA IN COMPUTER ENGINEERING

McCombs Business School, October 2023

MASTER OF SCIENCE IN INFORMATION TECHNOLOGY

Kurukshetra University, June 2015

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY

CCS University, June 2012

REFERENCES

References available upon request

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