Operations & Customer Service Leader with 20 Years Experience

Christeana L. Macy

Project Management Professional

Glenn Heights, Texas - 214-***-****

Professional Summary

Versatile construction and project management professional with over 20 years of experience across public works coordination, construction operations, engineering support, and large-scale project oversight. Complementing this field expertise, I bring 8 years of office leadership with a strong foundation in administrative operations, customer service, scheduling, documentation management, and cross-department communication. Skilled in managing multimillion-dollar project backlogs, preparing reports, coordinating with contractors, inspectors, and city stakeholders, and maintaining accurate records to support compliance and timely project delivery. Known for strong organizational abilities, process improvement, conflict resolution, and direct customer support that ensures issues are addressed quickly and professionally.

Technical Skills

Project Scheduling - Construction Documentation - Microsoft Office Suite - Salesforce CRM - PeopleSoft OBI - WorkSight - Trello

Professional Experience

Project Manager — Trane Technologies Carrollton, TX (2017–Nov 2025)

- Manage a $11M project backlog supporting HVAC and mechanical construction projects.

- Serve as liaison between contractors, sales teams, Logistics, Accounting Department and Management to ensure receipt of submitted equipment, on-time delivery, and warranty issue resolutions.

- Lead multiple process improvement initiatives, including ordering efficiency, internal teams communications, fulfillment accuracy, and employee satisfaction. Project Specialist — IR-Trane Carrollton, TX (2015–2017)

- Coordinated directly with project managers and superintendents to support mechanical construction projects.

- Assisted with project scheduling, issue resolution, and technical support.

- Participated in operational excellence initiatives to streamline workflows and improve project outcomes. CHC Practice Manager (Interim) — JPS Health Network Fort Worth, TX (2012–2015)

- Oversaw daily operations of three clinics, managing staff, budgets, compliance, and performance metrics.

- Developed operational procedures handled patient complaints.

- Led cross-functional teams and served as liaison between providers and administrative leadership .

- Managed medical stock rooms for two clinics and maintained controls set by state compliance regulations

- Developed operational procedures and reporting dashboards to improve accountability and service delivery. Office Manager — Universal Academy Coppell, TX (2007–2012)

- Managed administrative operations, compliance reporting, audits, and staff coordination.

- Worked closely with state agencies and inspectors to meet regulatory requirements. Field Technician / SWPPP Inspector — Stevens, Ferrone & Bailey Engineering CA (2004–2007)

- Conducted construction inspections, soil compaction testing, and SWPPP compliance inspections.

- Coordinated directly with city inspectors, project managers, and superintendents.

- Prepared detailed field reports used for compliance and legal documentation. Education & Training

• PA/PM OpEx Seminar (Presenter 2017, 2021)

• PA/PM OpEx Seminar (Annually)

• Engineers Academy (2016)

• Manager Mentor Program (2013)

References

• Jason Parr - Principal 214-***-****

• Ryan Collins – Area Service Manager 817-***-****

• Chanta Khiev – Regional Equipment Solutions Leader 972-***-****

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