Multifaceted Customer Service Professional with Administrative Skills

Kimberly Cortez-Sabala

*** ********* ******

Sacramento CA, 95833

Cell Phone # 916-***-****

Email: ********************@*****.***

OBJECTIVE

To become associated with organization where I can utilize my skills and gain further experience while enhancing the company’s productively and reputation

SKILLS

Customer Oriented

Ability to work under pressure

Microsoft, Word Excel, Power Point and 35WPM

Sharp Problem Solver

Quick Learner

Hard Worker

Time Management

Self- Motivation

Multi-Task

EXPERIENCE

Babysitter 05/201*-******

Cared for two girls and a boy during parents; absence during the day

Ensured children were bathed, fed and in bed prior to parents return

Played with children

Creating interesting and home learning activities

Prepared lunch and snacks, taking extra attention to nutritional values of food

Maintain child friendly, safe environment

Met with parents one on one to discuss issues and make development plans

In Home Support Services – Care giver 03/2015- Present

Meal preparations, help with eating, meal clean up and wash dishes.

Empty trash, vacuum, sweep and mop kitchen and bathroom floors

Routine laundry, change bed linen and make bed

Dressing, grooming and oral hygiene and bathing

Help with walking, move in and out of bed and repositioning

Administration of medication, check blood pressure and blood sugar

Attend doctor appointment and grocery shopping

Perform other duties as needed

Holiday Inn Express Sacramento Airport – Front desk agent 11/2017 – 07/2018

Welcomed guests upon entry to the hotel, assisted with check in and check out

Answered phones, booked reservations, respond to emails and electronic reservations

Kept records of occupied rooms and guests' accounts. Prepared check out receipts and collected payments from departing guests

Made sure that credit cards being offered by clients for payments are valid

Issued room keys to guests and made certain that keys issued are correct

Introduced amenities and services to guests for their information and guidance

Encoded and organized pertinent information and data into the computer

Recorded the expenditure of the guests and added it to the guests' bill of payment

Collected payment from guests during checking out and made sure they leave the premises safely

Assisted visitors and guests registered in the hotel. Count the cash drawer in the beginning and at the end of shift. Perform other duties as required

EDUCATION

High School Diploma - 2016

Discovery High School Sacramento, CA

REFRENCES

Corvina Fregoso, Nurse Sutter Medical Foundation

Cell: 916-***-****

Charlie Cortez – Union Employee

Cell: 916-***-****

Contact this candidate