Virtual Call Agent and Admin Data Specialist

NYECHE, IHUOMA BEAUTY

Katy, Texas *****

832-***-****

️ ****************@*****.***

www.linkedin.com/in/beauty-nyeche-285246285

CUSTOMER SERVICE/VIRTUAL ASSISTANT

PROFESSIONAL SUMMARY

Results-driven Customer Service Professional with over 3 years of experience in fast-paced, customer-focused environments. Proven ability to manage inquiries, resolve complaints, process orders, and deliver personalized service that enhances customer satisfaction and retention. Skilled in CRM systems, virtual assistance, and administrative support. Strong communicator with exceptional attention to detail, problem-solving abilities, and a commitment to exceeding performance goals. Adept at managing multiple priorities while maintaining high service standards.

CORE SKILLS

Customer Service & Client Relations

Complaint Resolution

Order Processing & Fulfillment

Email & Chat Support

CRM Systems (HubSpot, Freshdesk, Monday.com, Calendly)

ChatGPT & Zapier Automation

Microsoft Office Suite

Google Workspace

Administrative & Virtual Assistance

Appointment & Calendar Management

Data Entry & Documentation

Call Handling & Record Keeping

Time Management

Problem-Solving

PROFESSIONAL EXPERIENCE

Customer Support Officer

Tastemakers Catering Services – Port Harcourt, Rivers State, Nigeria

March 2021 – November 2025

Delivered personalized service to customers, increasing satisfaction and loyalty.

Assisted over 1,200 customers annually, contributing to a 25% increase in positive reviews.

Processed customer orders, handled payments, and coordinated timely deliveries.

Implemented a customer contact management system that reduced data discrepancies by 20% and improved response times.

Managed online order fulfillment and coordinated outsourced product delivery.

Collaborated with internal departments to resolve complaints, reducing escalated cases by 10%.

Built strong client relationships by identifying customer preferences and delivering tailored solutions.

EDUCATION

Master of Laws (LLM)

Liverpool John Moores University, United Kingdom

2024

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