Multilingual Customer Service & Training Leader
Resume:
LEIA
DAQAWIYA
************@*****.***
Aurora, 60505 USA
Detail-oriented professional with extensive experience in customer service and team management. Proven track record in training staff and optimizing workflows to enhance operational efficiency and satisfaction.
PROFESSIONAL SUMMARY
SKILLS
• Data entry skills
• Customer service
• Training and mentoring
FEEVALE University
Novo Hamburgo, Brazil • 07/2005
Master of Science: Social Sciences
EDUCATION
Professional Development:
International Issues
•
• Ranked in Top 5% of class
Escritorio Corporativo - Supervisory Administrative Specialist South America, Brazil • 01/2005 - 01/2026
Mahfuz - Atacado E Varejo - Cashier Supervisor
Porto Alegre, Brazil • 01/2000 - 12/2004
WORK HISTORY
• Oversaw daily operations, ensuring adherence to company policies.
• Developed training programs for new staff to enhance performance. Streamlined workflow processes to improve efficiency and satisfaction.
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• Completed bi-weekly payroll for 24 employees.
• Supervised daily cash operations, ensuring accuracy at checkout.
• Trained and mentored cashiers on customer service best practices.
• Resolved customer inquiries and complaints to enhance satisfaction. Increased retail space by 400 square feet by improving gross profits by 35%.
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English
Native or Bilingual
Portuguese
Native or Bilingual
Arabic
Limited Working
Spanish
Elementary
LANGUAGES
VOLUNTEER WORK
Coordinated community outreach initiatives to promote engagement and volunteer participation.
•
Cultivated partnerships with local organizations to expand service reach and impact.
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Led volunteer teams in project execution, ensuring alignment with organizational goals.
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