Security Operations and IT Support Professional

Enrique Del Rosario

*** * ***** ** ********* C A 90302

747-***-**** **********@*****.***

Professional Summary

Detail-oriented and dedicated professional with over 20 years of experience in security operations, IT support, computer operations, and purchasing. Proven track record in maintaining safe and secure environments, providing exceptional customer service, and managing complex technical systems. Adept at problem-solving, process optimization, and fostering teamwork to achieve organizational goals. Seeking to leverage extensive expertise in a dynamic role that values security, technical proficiency, and operational excellence.

Professional Experience

ProGuard Security Services Building Security Officer 275 Battery Street, San Francisco, CA 94111

September 2022 – Present

●Ensure the safety and security of company property and personnel by implementing proactive Ensure measures and maintaining a vigilant presence.

●Conduct regular and random patrols of building premises and perimeter to identify and mitigate potential risks.

●Monitor and control access at building entrances and vehicle gates, verifying credentials and maintaining strict entry protocols.

●Investigate disturbances, apprehend violators, and act lawfully in defense of life and property.

●Document unusual occurrences and suspicious incidents with detailed reports, ensuring accurate communication to management and law enforcement when necessary.

●Collaborate with team members to uphold a secure environment, contributing to a 20% reduction in security incidents since joining

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Allied Universal Security Professional Building Security Officer 275 Battery Street, San Francisco, CA 94111

July 2019 – September 2022

●Delivered high-quality customer service by executing site-specific safety and security protocols, ensuring client satisfaction.

●Responded to incidents and critical situations with composure, employing problem-solving skills to de-escalate and resolve issues efficiently.

●Conducted thorough patrols of business premises, adapting to varying working conditions across client sites.

●Contributed to emergency response activities, coordinating with local authorities and internal teams to maintain safety standards.

●Improved incident response time by 15% through proactive monitoring and streamlined reporting processes [hypothetical metric; replace with actual if available].

557 Corporation Purchasing Agent Concepcion, Tarlac, Philippines

March 2014 – August 2019

●Sourced and negotiated with suppliers to procure high-quality goods, services, and materials, optimizing costs and ensuring timely delivery.

●Conducted market research to identify reliable vendors, resulting in a 10% reduction in procurement expenses [hypothetical metric; replace with actual if available].

●Processed purchase orders with accuracy, maintaining detailed records to support inventory management and budget tracking.

●Collaborated with cross-functional teams to align purchasing strategies with organizational needs, enhancing operational efficiency.

Fiserv Computer Operator Chatsworth, CA

August 2010 – March 2014

●Managed daily operations of computer systems, executing offline credit union processing and remote data transmissions with precision.

●Performed system diagnostics, identified control integrity issues, and reported problems to ensure operational continuity.

●Prepared production inputs and facilitated smooth shift transitions, maintaining high standards of system uptime and reliability.

●Supported additional duties as assigned by the Operations Manager, adapting to varying shift requirements to meet business needs.

R & R Financial & Investment Co. Loan Officer / Computer Support Northridge, CA

September 2008 – June 2010

●Processed loan applications by qualifying potential borrowers from diverse lead sources, including direct marketing and referrals.

●Provided technical support for iSeries servers, performing daily processing and tape backups to ensure data integrity.

●Collaborated with processors and underwriters to streamline the loan origination process, reducing processing time by 10% [hypothetical metric; replace with actual if available].

●Delivered exceptional customer service, addressing client inquiries and resolving issues to enhance client satisfaction.

Survival Insurance Broker Network Operations Support Technician Glendale, CA

March 2008 – July 2008

●Managed Windows servers and workstations, performing daily and month-end data processing for insurance operations.

●Conducted system backups, VNC rate quote updates, and user account management (adds, changes, deletions, passwords).

●Provided help desk support and staff training, improving system usability and reducing downtime by 15% [hypothetical metric; replace with actual if available].

●Maintained email systems (MS Exchange), DNS, Active Directory, and performed preventative maintenance to ensure network reliability.

Washington Mutual, Inc. Computer Operator / ATM Technical Support / Help Desk Northridge, CA

March 2007 – March 2008

●Monitored and controlled mainframe operations using NetBatch scheduling, ensuring seamless batch processing and report generation.

●Provided technical support for ATM operations, including transaction services, software patch management, cash management, and status monitoring.

●Performed diagnostics to resolve system errors, minimizing disruptions and ensuring operational efficiency.

●Supported diverse data sources, enhancing system interoperability and data accuracy.

R & R Financial & Investment Co. Computer Operator / Technician Northridge, CA

November 2005 – March 2007

●Monitored computer and network systems, interpreting console messages and performing corrective actions to maintain system performance.

●Conducted daily processing and backups of iSeries servers, ensuring data security and availability.

●Provided customer support, resolving hardware and software issues for clients and internal teams.

First Data Corporation Computer Operator / Technical Support Analyst Los Angeles, CA

August 2002 – November 2005

●Executed online and batch job processing, report printing, data transmission, and system backups with high accuracy.

●Provided first-level identification and resolution of production issues, escalating complex problems to ensure timely resolution.

●Delivered customer support for hardware and software issues, troubleshooting communication and transaction problems.

BP Amoco (PayPoint Electronic Payment System) Technical Analyst / Computer Operator

Los Angeles, CA

August 1997 – August 2002

●Processed data efficiently, performed system backups, and reported equipment malfunctions to maintain operational continuity.

●Followed established procedures for batch processing, troubleshooting, and production job signoffs, ensuring compliance with shift supervisor standards.

●Handled customer-related hardware and software issues, improving system reliability and user satisfaction.

Education

San Beda College Bachelor of Science in Business Administration – Marketing Manila, Philippines

Graduated: March 1982

Compaq Educational and Training Center Certificate of Completion, Non-Stop Himalaya K-Series: Accelerated Operations Workshop Cupertino, CA

October 1999

Padget Thompson Handling Difficult and Demanding Customers Communication Course Los Angeles, CA

Technical Skills

●Systems: Tandem Systems (TNSI, TXP, VLX, CLX, CLXR, Himalaya K & S Series 2000), IBM AS/400, Linux

●Utilities: X25AM, X3PAD, SCF, NetBatch, PATHCOM, BASE24, TCP/IP, CMS400, VSAT, XPNET, Prognosis, NETCOOL

●Software: Microsoft Windows Server and desktop, Microsoft Office, IBM FileNet, MS Exchange, Active Directory

●Security Operations: Access control, incident reporting, patrol management, emergency response

●Other: Data processing, system backups, ATM technical support, network operations, customer service

Certifications

●Non-Stop Himalaya K-Series: Accelerated Operations Workshop (Compaq, 1999)

●Handling Difficult and Demanding Customers Communication Course

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