Compassionate Customer Service Professional
Resume:
Marlene Howell
Phone: 646-***-**** Email: ********.********@*****.***
Professional Summary
Dedicated customer service representative committed to improving community well-being by addressing individual challenges with empathy and expertise. Inclusive experience in early childhood care tailoring to each child's needs. Proven track record of fostering positive outcomes in behaviors through exceptional communication with parents, empathy, and innovative problem-solving skills through naturalistic play. Trustworthy team player with a resilient focus on achieving meaningful results that contribute to a more integrated and successful community.
Skills
Clear verbal communication
Efficient task management
Artistic creativity
Relationship building
Customer Service Skills
Strong organizational abilities
Early childhood caregiver
Developmental disabilities awareness
Collaborative teamwork
Work History
In- Home Child Care Provider, 09/2024-04/2025
NYC ADMINISTRATION FOR CHILDREN’S SERVICES – Queens, NY
Provide in home care for children including feeding, teaching and play
Follow parent guideline and rules in regards to child’s diet and routine
Follow ACS rules and guideline in regards to child’s health and safety
Observe and report changes in child behaviors to parents
Engage naturalistic play appropriate to child’s age- pretend play, puzzles, coloring, sandbox, etc.
Take children outside to the park for play time approved by parent.
Retail Associate and Customer Services Representative, 08/2024 - 12/2024
TARGET COROPORATION- Brooklyn, NY
Greet customers with care and building positive relationships
Ascertain what each customer wants or needs
Maintained knowledge of current sales and promotions, policies in regards to payment and exchange of merchandise
Answering questions and assistance ensuring satisfaction to customers
Directing customers in the store to requested merchandise
Housekeeper, 04/2018 - 01/2023
SEAGATE REHABILITATION AND NURSING CENTER –Brooklyn, NY.
Dusting fixtures in residents’ rooms and the common area
Maintaining a clean and sanitized living space area and Nursing station
Vacuuming and cleaning carpets and rugs
Using any cleaning equipment such as vacuums, mops, and other cleaning tools
Keeping bathrooms stocked with clean linens, toiletries, and other supplies
Cleaning mirrors and other glass surfaces
Emptying trash receptacles and disposing of waste
Tidying up rooms
Monitoring cleaning supplies and ordering more as needed
Reporting any necessary repairs or replacements
Housekeeper, 06/2018 - 10/2018
HORIZON CARE CENTER– Arvene, NY
Dusting fixtures in residents’ rooms and the common area
Maintaining a clean and sanitized living space area and Nursing stations
Washing windows
Vacuuming and cleaning carpets and rugs
Using any cleaning equipment such as vacuums, mops, and other cleaning tools
Keeping bathrooms stocked with clean linens, toiletries, and other supplies
Cleaning mirrors and other glass surfaces
Emptying trash receptacles and disposing of waste
Tidying up rooms
Monitoring cleaning supplies and ordering more as needed
Reporting any necessary repairs or replacements
Home Health Aide, 04/2015 - 04/2018
HEART TO HEART –Brooklyn, NY
Helped patients move in and out of beds, baths, wheelchairs, or automobiles, and with dressing and grooming
Entertained, conversed with, or read aloud to patients to keep them mentally healthy and alert
Changed bed linens, washed and ironed patients’ laundry, cleaned patients’ quarters
Planned, purchased, prepared, or served meals to patients or family members, according to prescribed diets
Directed patient in simple prescribed exercise or the use of braces or artificial limbs
Check patients’ pulse, temperature, and respiration
Performed numerous duties as requested by the client, such as house cleaning or errands
Maintenance, 08/2012 - 03/2015
SONG’S ACCOUNTING ALLIED – Brooklyn, NY
Serviced, cleaned, and supplied restrooms
Gathered and emptied trash receptacles
Cleaned floors by sweeping, mopping, scrubbing, or vacuuming them
Followed procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures
Requisitioned supplies and equipment needed for cleaning and maintenance duties
Cleaning windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees
Home Health Aide, 01/2008- 04/2010
V.I.P. HEALTH CARE – Brooklyn, NY
Helped patients move in and out of beds, baths, wheelchairs, or automobiles, and with dressing and grooming
Changed bed linens, washed and ironed patients’ laundry, and cleaned patients’ quarters
Entertained, conversed with, or read aloud to patients to keep them mentally healthy and alert
Planned, purchased, prepared, or served meals to patients or other family members, according to prescribed diets
Directed patients in simple prescribed exercises or the use of braces or artificial limbs
Checked patients’ pulse, temperature, and respiration
Changed dressings
Performed a variety of duties as requested by the client, such as obtaining household supplies or running errands
Sale Associate, 06/2002-03/2010
BOBBY’S DEPARTMENT STORE- Brooklyn, NY
Helped patients move in and out of beds, baths, wheelchairs, or automobiles, and with dressing and grooming
Changed bed linens, washed and ironed patients’ laundry, and cleaned patients’ quarters
Entertained, conversed with, or read aloud to patients to keep them mentally healthy and alert
Planned, purchased, prepared, or served meals to patients or other family members, according to prescribed diets
Directed patients in simple prescribed exercises or the use of braces or artificial limbs
Checked patients’ pulse, temperature, and respiration
Changed dressings
Performed a variety of duties as requested by the client, such as obtaining household supplies or running errands
Education
George W. Wingate High School
General Academic Studies
Community Service
St. Bartholomew’s Episcopal Church. Food server. 04/2015 – Present
H.H. Community Center. Food Server. 04/ 2015 - Present
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