Customer Service & Operations Professional

AP

AARON PRICE

**********@*****.*** 404-***-**** Atlanta, GA 30349

Results-driven professional with over 10 years of experience in customer service and support. Expertise in resolving escalated issues and optimizing inventory management. Proven track record in ensuring accurate billing and enhancing operational efficiency.

• Customer relationship management

• Order processing and inventory coordination

• Billing accuracy

• Database management

• Communication skills

• Problem solving

• Customer service excellence

• Feedback analysis

• Sales support

• Schedule management and appointment scheduling

• Report preparation

• Event coordination

• Ticket management

• On-site support

• Event management

• Ticket verification

• Logistics coordination

Comcast Business Solutions Atlanta, GA

Technical Product Sales Support Team

Member

05/2015 - Current

Responded promptly to customer inquiries via email and phone, ensuring professional communication.

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Resolved escalated customer service issues to enhance satisfaction and loyalty.

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Assisted customers with product inquiries, orders, and complaints, identifying sales opportunities.

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Updated customer accounts in call management databases for accurate information.

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• Maintained organized records of processed orders for future reference. Coordinated inventory management to optimize stock levels and availability.

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Reviewed and verified order accuracy prior to final processing and dispatch.

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Processed daily invoices for payment, ensuring accuracy of billing information.

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Atlanta Symphony Orchestra/ Sho Pro

Atlanta, Georgia

Event Staff Member

01/2011 - Current

• Provided on-site support for event staff and patrons during events.

• Monitored event timelines to ensure smooth execution of activities.

• Addressed attendee inquiries and resolved issues promptly during events.

• Assisted in setting up and breaking down of the event space. Provided customer service support to attendees and answered any questions they had about the event.

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• Checked identification cards at entrances for security purposes.

• Greeted incoming guests, reviewed tickets, and directed them to facility Summary

Skills

Experience

locations.

Ensured that all necessary equipment was available for the duration of the event.

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Assisted guests with determining seat location, escorting guests to assigned seating.

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Hisense-USA Johns Creek, Georgia

Customer Service Representative

02/2013 - 04/2015

Scheduled client appointments and ensured precise calendar management for installations.

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Facilitated communication between clients and team members for effective coordination.

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• Analyzed client feedback to refine appointment scheduling processes. Addressed emails and telephone inquiries regarding appointment configurations.

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Documented information from potential customers on specific product or service requirements.

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• Handled incoming inquiries related to warranties via phone and email. Coordinated with suppliers to ensure timely delivery of replacement parts as needed.

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Flextronics Smyrna, Georgia

Customer Service Representative

10/2004 - 01/2013

Managed inbound customer inquiries via phone and email to ensure resolution of issues.

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Generated monthly reports on sales performance metrics and conducted performance reviews.

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Engaged in product knowledge training to enhance sales techniques and recommendations.

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Assisted customers with product selection and provided tailored advice on products.

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Pope High School Marietta, GA

High School Diploma

06/1991

Education and Training

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