Remote Travel Coordinator Candidate with Strong Customer Service
Resume:
Alyse Whorley
Temple, GA • *******@*****.*** • 315-***-****
Professional Summary
Dedicated healthcare administration and patient advocacy professional with 10+ years of experience supporting patients, providers, and hospital staff. Skilled in medical insurance enrollment, claims processing, financial counseling, and coordinating care across multiple departments. Recognized for delivering compassionate, patient-centered support while ensuring compliance with healthcare regulations and improving administrative efficiency.
Core Skills
Healthcare Administration: Patient advocacy, insurance verification, financial counseling, medical billing & coding (ICD-9, ICD-10, CPT), EMR/EPIC, HIPAA compliance
Patient Support: Medicare & Medicaid enrollment, disability/social security claims, care coordination, emergency assistance
Administrative Expertise: Data entry, records management, scheduling, revenue cycle management, claims resolution
Technical Proficiency: Microsoft Office Suite, Centricity, EMR systems, fax/email documentation, multi-line phone systems
Interpersonal Skills: Customer service, team collaboration, communication with patients, providers, and insurers
Professional Experience
Patient Financial Advocate Firstsource Solutions – Carrollton, GA Aug 2022 – Present
Serve as an on-site advocate for patients in need of medical insurance, disability assistance, and financial aid.
Collaborate with doctors, nurses, and social workers to gather medical records and documentation for claims.
Submit and track applications with the Department of Social Services and Social Security Administration.
Assist patients daily with navigating healthcare systems and securing access to urgent medical care.
Sales Development Advisor SelectQuote – Temple, GA Sep 2023 – Present
Educate and guide Medicare and private insurance clients through plan selection and enrollment.
Conduct needs assessments to align coverage with patient health and financial requirements.
Strengthened communication and compliance skills applicable to healthcare financial advocacy.
Patient Financial Counselor Accelerated Claims, Inc. – Kennesaw, GA Aug 2019 – May 2022
Managed insurance claims for motor vehicle accidents and workers’ compensation cases.
Collected and submitted billing records to attorneys and claims adjusters to expedite resolution.
Interviewed ER patients at intake to initiate claims, ensuring accurate and timely processing.
Reduced outstanding account balances through proactive follow-up and accounts receivable management.
Clinical Information Coordinator Crouse Hospital – Syracuse, NY Oct 2018 – Jan 2019
Transmitted clinical information to insurance companies and secured prior authorizations.
Documented approvals via fax, phone, and email to maintain compliance with payer requirements.
Secretary Revenue Clerk Crouse Hospital – Syracuse, NY Sep 2017 – Oct 2018
Processed post-surgery charges and updated patient billing records.
Generated internal and external reports to support surgical scheduling and financial reconciliation.
Patient Preadmissions Clerk Crouse Hospital – Syracuse, NY Jan 2007 – Dec 2016
Coordinated administrative intake and insurance verification for preadmission patients.
Provided clerical support to medical staff, ensuring accurate patient records and scheduling.
Education
Associate Degree in Healthcare Management
University of Phoenix – Phoenix, AZ Jan 2010 – Aug 2013
High School Diploma / GED
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