Enterprise Project Manager - PMO Governance Lead

KAREN BAUGHMAN

**********@*****.*** San Diego, CA 805-***-****

ENTERPRISE PROJECT MANAGER PMO Governance Packaged Software Implementations Enterprise Delivery

Enterprise Project Manager experienced in leading large, cross-functional packaged software implementations and enterprise SaaS upgrades within regulated and data-intensive environments. Proven ability to build PMO frameworks, manage scope and financial controls, drive disciplined risk mitigation, and deliver complex projects aligned to strategic commitments and client goals. Recognized for operating effectively in ambiguity, influencing enterprise stakeholders, and enforcing structured governance standards that elevate delivery quality and predictability.

Core Skills: Enterprise SaaS Project Delivery Project Lifecycle Management Cross Functional Coordination Project Charter, SOW & Scope Validation Process Optimization Risk, Issue & Escalation Management Dependency Management Change Management Earned Value Management Operations Process Improvement Operational Reporting and Dashboards Agile Methodologies SDLC Smartsheet Planview Adaptive Work Project Software Zendesk Microsoft Office Suite ERP and CRM Systems AI enabled Process Automation Vendor & Client Relationship Management

RELEVANT EXPERIENCE

Project Manager – Enterprise SaaS & Software Implementations

Procede Software, Solana Beach, CA 2023-2026 (company-wide layoff)

Directed enterprise packaged software implementations, server migrations, and system upgrades valued at $3M in annual services revenue. Ensured alignment with strategic objectives, contractual commitments, and PMO delivery standards.

Key Achievements

Delivered 15+ concurrent enterprise software implementation projects on time and within scope and budget.

Reduced recurring project risk exposure by 25–30% through disciplined issue identification,

escalation, and mitigation frameworks.

Built and standardized 15 governance artifacts including project charters, detailed project plans, staffing models, risk matrices, and decision logs to improve delivery consistency.

Identified and mitigated 7 high-impact risks before escalation, preventing schedule and cost overruns.

Reduced reporting time by approximately 30% through Planview dashboards.

Introduced AI-enabled documentation automation, reducing reporting cycle time and

documentation effort by 30%.

Responsibilities

Owned SaaS project execution from pre discovery through completion.

Developed comprehensive project plans outlining scope, deliverables, milestones, staffing, cost tracking, and risk mitigation strategies.

Oversaw project execution across Implementation, Deployment, Engineering, Product, Finance,

Training, and Customer Success teams.

Approved project deliverables prior to client receipt and formally tracked client acceptance.

Facilitated executive-level status reporting and stakeholder communications regarding budget, risk exposure, and delivery health.

Facilitated internal and customer facing project meetings.

Maintained accurate project data and delivery metrics.

Enforced disciplined issue resolution, troubleshooting, and escalation processes.

Mentored and onboarded new project team members, reinforcing governance and delivery methodology standards.

Customer Success Advocate – Biotechnology Products

Aviva Systems Biology, San Diego, CA 2021-2021(Contract)

Accomplishments and Impact

Optimized high-volume omni-channel fulfillment to ensure consistent accuracy and on-time delivery.

Enhanced customer retention by managing proactive shipment tracking and transparent order communications.

Developed weekly performance analytics to provide stakeholder visibility and track internal KPIs.

Collaborated with Sales, Technical Support, and Operations teams to improve processes and customer experience.

Contributed to FAQs, support documentation, and shared knowledge resources.

Responsibilities

Processed customer orders via email, phone, and website

Entered and managed orders in ERP system

Tracked shipments and provided order status updates

Responded to product catalog and service inquiries

Customer Service Associate – Biotechnology Products 2019-2021

Telesis Bio (Formerly Codex DNA), San Diego, CA

Accomplishments and Impact

Managed 600 plus global customer accounts across regulated and technical environments

Resolved approximately 200 customer issues per month with consistent quality outcomes

Ranked as top performing customer support contributor

Led onboarding and training for 5 new hires during international expansion

Delivered recurring operational metrics and trend reporting to leadership

Facilitated end to end implementation of Microsoft Dynamics 365 ERP system

Responsibilities

Managed complex customer requests using ERP and CRM systems

Coordinated order execution, tracking, and issue resolution

Provided Tier 1 technical support for products and systems

Produced reports to support operational visibility and decision making

Teacher – Physical and Life Sciences 2006-2018

Most Relevant Experience

Planned and executed multi week projects with defined timelines, milestones, and deliverables

Coordinated cross stakeholder activities across departments and external partners

Developed standardized documentation, workflows, and instructional materials

Tracked performance data and adjusted execution plans based on outcomes

Facilitated technical labs requiring safety, process adherence, and precise execution

EDUCATION AND TRAINING

Master of Education - University of LaVerne, CA

BS Food Science, Microbiology emphasis - Cal Poly San Luis Obispo, CA

Project Management Bootcamp - UCSD Extended Study - San Diego, CA

CAPM certification In Progress

35-hour instructor-led course focused on hands on project execution. Hands on project execution, Agile vs Waterfall, planning and delivery fundamentals

AFFILIATIONS

Coastal K9 German Shepherd Rescue volunteer

American Women in Science (AWIS)

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