Salesforce CRM Developer and Admin Specialist

Shashikanth

Email: **************@*****.***

Ph#: 574-***-****

Professional Summary:

Over 5+ years of IT experience in Development and Administration of Salesforce.com CRM Platform across multiple industries involving building, customizing, developing and administering on cloud applications.

Experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, and maintenance of standalone object-oriented enterprise applications.

Good development experience with Apex Language, Apex Trigger, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers).

Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce objects, Junction objects, lookup and Master detail relationships.

Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization. Page layout customization, page layout assignment based on profiles.

Expertise in customizing various salesforce.com standard objects like Accounts, Cases, Leads, Contacts, Opportunities, Products and Price books, Campaigns, Forecasting, Reports and Dashboards.

Good development experience with Visualforce, SOSL, SOQL, WSDL, Web Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component & Controllers) web Services API and custom user interfaces using HTML.

Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.

Experience in administration, configuration, Implementation, and Support of Salesforce CRM, and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform -- world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.

Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.

Hands on experience to manage multiple projects and iterations within the CRM application.

Experience in developing web interfaces for clients both through Force.com Sites and standard web technologies including but not limited to HTML5, CSS3, XML, and JavaScript.

Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical, presentation and inter-personal skills.

Strong communication, organizational and interpersonal competencies along with detail oriented and problem-solving skills in the technology arena.

Technical Skills:

Salesforce Technologies

Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, APEX, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management, Custom Objects, Sales Cloud, Service Cloud, Cast Iron, Salesforce lightning, Omini Scripts, Data Raptors

Tools

Eclipse, Force.com Eclipse IDE Plug-in, Force.com, Force.com Data Loader, Force.com Excel Connector, Force.com Platform.

Languages

Apex, Java, SOQL, SOSL, SOAP.

Database

Oracle, SQL Server

Platform

Windows, MAC, Linux.

Professional Experience:

Client: Emigrant Bank, New York, NY

Duration: Sep 2024 – Till Date

Role: Salesforce Consultant

Responsibilities:

Collaborated with stakeholders to gather, analyze, and prioritize business and functional requirements through workshops, interviews, and workflow sessions.

Designed and developed Apex Classes, Triggers, Controller Extensions, and Visualforce Pages to implement complex business logic and customized application functionality.

Built and configured custom objects, validation rules, workflows, approval processes, and page layouts to meet unique business needs.

Developed and deployed Lightning Components, Lightning Apps, and Salesforce1 mobile features to deliver interactive and responsive user experiences.

Implemented Vlocity Integration Procedures, Data Raptors, and OmniScripts to streamline order enrichment and guided user flows.

Performed data migration and bulk data operations using Data Loader and Migration Tool, ensuring data integrity and performance optimization.

Developed and optimized SOQL and SOSL queries in Apex while adhering to governor limits and performance best practices.

Integrated Salesforce with external systems using Cast Iron for synchronization of customer master data such as Leads, Accounts, and Opportunities.

Managed user profiles, permission sets, sharing rules, and security controls to enforce data access policies and compliance standards.

Created email templates, dashboards, and reports to improve communication, operational visibility, and decision-making.

Supported multiple Salesforce environments (Dev, QA, UAT, and Production) and coordinated deployments across sandboxes.

Delivered end-user training, created documentation, and provided ongoing support for new features and functionalities to ensure user adoption and system efficiency.

Environment: Salesforce.com, Salesforce Lightning, Apex, Omini Scripts, Data Raptors, Visualforce Pages, Force.com, SOSL, SOQL, Sales Cloud, Service Cloud, Data Migration, Dash Boards, Data Loader, Cast Iron, Custom Objects, Tabs, Accounts, Fields, Leads Emails and Windows.

Client: Magellan Health, Phoenix, AZ

Duration: Apr 2023 – Aug 2024

Role: Salesforce Consultant

Responsibilities:

Conducted comprehensive analysis of business and technical requirements and developed scalable Apex Classes, Triggers, Controllers, and Visualforce Pages to meet diverse application needs.

Created data mapping documentation and integrated Salesforce with multiple systems to streamline end-to-end data flow.

Implemented various custom fields, relationships, and object models including picklists, formula fields, lookup, master-detail, and many-to-many configurations.

Utilized Dynamic Apex to perform flexible metadata operations, dynamic SOQL/SOSL queries, and runtime DML executions.

Developed and deployed solutions across Sales Cloud and Service Cloud, ensuring adherence to Salesforce development lifecycle best practices.

Integrated Salesforce CRM with legacy systems using Cast Iron, enabling seamless synchronization of key business data.

Configured Roles, Profiles, Permission Sets, Sharing Rules, and Record-Level Security to enforce access controls and data visibility.

Built and customized Dashboards and Reports to monitor user adoption, productivity metrics, and sales performance.

Performed data migration, transformation, and cleansing using Data Loader and Informatica on Demand to ensure data consistency across environments.

Designed and automated workflows, approval processes, email alerts, and validation rules to streamline business operations.

Participated in Agile development cycles, collaborating in daily stand-ups and delivering iterative enhancements based on user feedback.

Developed and maintained email integrations, custom templates, and campaign configurations to enhance marketing and communication workflows.

Environment: Salesforce.com, Apex Classes, Apex Controllers, Apex Triggers, Visualforce Pages, Force.com, SOSL, SOQL, Service Cloud, Sales Cloud, Cast Iron, Data Migration, Data Loader, Roles, Workflows, Emails, agile and Windows.

Client: Primerica Insurance, Duluth, GA

Duration: Sep 2021 – Mar 2023

Role: Salesforce Developer

Responsibilities:

Involved in various stages of Software Development Life Cycle (SDLC) including experience in Integration of Salesforce with other systems using Apex Web services WSDL and outbound messaging.

Implemented SFDC web-to-lead functionality into the corporate site to make lead management simple and efficient.

Developed product capabilities using Force.com, APEX and Visualforce.

Created Apex triggers to obtain complex functionality based on the given criteria.

Developed Apex Classes and controllers to achieve the Salesforce out of box functionality.

Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex for implementing Business logic and functionality to the Visualpages.

Designed various Webpages in Visualforce for customers to select a variety of services offered by the org and integrate them with the sales team.

Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.

Developed Lightening components and Lightening apps to provide better and more interactive interfaces to end users, which help in sales enhancements.

Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API (XML, WSDL, SOAP and REST).

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Involved in customization of various Visualforce Pages for Salesforce users as per requirements.

Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of Salesforce.com.

Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows and approvals.

Actively participated in reviews, meetings with the customers, developers, technology leads to improve system performance and quality of the application.

Environment: APEX, Salesforce.com, Triggers, Controllers, Eclipse, SOSL, SOQL, Salesforce Lightning, Visualforce pages, Data Migration, Dashboards, Custom Objects, Tabs, Page Layouts, Emails, Templates, SOAP, REST and Windows.

Company: iPrism Technologies, India.

Duration: Jun 2020 – Jul 2021

Role: Salesforce Developer

Responsibilities:

Involved in analyzing the Requirements, preparing the Design documents based on the specifications and Configuring and Maintaining the application.

Closely worked with Salesforce.com consultants while implementing the solutions for the needs of organization.

Documented and shared the requirements with Salesforce.com consultants for further implementation.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.

Designed and developed workflow rules, validation rules, formulas, and customizations with in Salesforce.

Created profiles and implemented Object level, field-level and record-level security.

Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management.

Created email templates and inbound emails using Visualforce for the clients and customers.

Implemented various Custom Reports and deployed them for different business user levels.

Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com CRM Application Platform, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse and Windows.

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