Customer Support Specialist with 2+ Years Remote Experience

SUHAILA ABBAS

***************@*****.***

Available for Remote Work Open to Relocation

PROFESSIONAL SUMMARY

Results-driven Customer Service Professional with 2+ years of experience delivering exceptional B2B and B2C support in fast-paced remote environments. Proven track record in partner onboarding, account management, and workflow optimization. Expertise in CRM systems (Odoo), Google Workspace, and multi-channel customer support. Known for providing compassionate, concierge-level service while maintaining professional boundaries. Quick learner with strong analytical problem-solving abilities and emotional intelligence. Seeking remote or relocation opportunities in customer success, account management, or client relations roles within North American markets.

CORE COMPETENCIES

Customer Support: B2B & B2C Service • Partner Onboarding • Account Management • Issue Resolution • Multi-Channel Support (Phone, Email, Chat)

Technical Skills: CRM Systems (Odoo) • Google Workspace • Microsoft Excel • Google Sheets • Slack • Quick Platform Adoption

Professional Skills: Workflow Optimization • Process Documentation • Emotional Intelligence • Analytical Problem-Solving • Time Management • Remote Work Excellence PROFESSIONAL EXPERIENCE

Provider Relations Specialist (B2B & B2C Support)

Nationwide Medical Services Remote

August 2024 – October 2025

• Served as primary point of contact for 50+ B2B healthcare partners and B2C customers across phone, email, and chat channels, maintaining 95% customer satisfaction rating

• Successfully onboarded new partners through comprehensive account setup, process guidance, and first-order assistance, reducing onboarding time by 30%

• Delivered timely responses to inquiries regarding order status, timelines, and troubleshooting while maintaining industry-leading response times

• Leveraged Odoo CRM and Google Workspace to manage customer records, track interactions, and coordinate seamlessly with cross-functional teams

• Partnered with sales and operations teams to optimize workflows and enhance customer experience, contributing to 15% increase in customer retention

• Identified and documented recurring pain points, proposing process improvements that reduced support tickets by 20% quarter-over-quarter

Lead Generation Specialist

Medical Equipment Services Remote

March 2024 – July 2024

• Provided compassionate, consultative customer service to 30+ customers monthly, translating complex medical processes into clear, accessible language

• Managed full customer lifecycle from initial contact through service completion, providing real-time status updates and proactive communication

• Maintained accurate customer databases using Excel and Google Sheets for tracking, reporting, and data-driven decision making

Sales Representative & Customer Service Coordinator YMY Solutions Remote

November 2023 – January 2024

• Functioned as primary customer contact, responding to inquiries and coordinating service appointments with attention to detail

• Resolved customer concerns through calm problem-solving, active listening, and clear communication strategies

• Maintained comprehensive customer records and appointment schedules, ensuring strong follow-through and accountability

EDUCATION

Bachelor of Science in Computer Science (In Progress) Iqra University Expected Graduation: 2028 Current CGPA: 3.2/4.0 Independent Travel Manager Certification

Completed: 2025

ADDITIONAL QUALIFICATIONS

• Remote Work Excellence: 2+ years of proven remote work experience with demonstrated self-motivation, accountability, and ability to thrive in virtual team environments

• Schedule Flexibility: Available to work US/Canadian business hours (Monday-Friday) with flexibility for evening/weekend coverage as needed

• Relocation Ready: Open to relocation opportunities to USA or Canada for the right role

• Continuous Learner: Quick adopter of new technologies and platforms including HubSpot, Salesforce, Zendesk, and other industry-standard CRM systems

• Cultural Adaptability: Strong cross-cultural communication skills with experience supporting diverse North American customer bases

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