Remote Customer Service Director candidate

Syed Salahuddin

Email: *********.*@*****.*** Phone: 716-***-****

Location: LinkedIn:

www.linkedin.com/in/syed-salahuddin-

34632a

EXECUTIVE SUMMARY

Customer-focused professional leveraging 20+ years of leadership experience to deliver exceptional service experiences and build positive client relationships in a fully remote environment. Skilled at resolving customer inquiries, maintaining accurate records, and ensuring satisfaction through effective communication and empathy. Adept at utilizing CRM systems, documenting interactions, and providing accurate information about products and orders while demonstrating strong problem-solving and time management abilities. PROFESSIONAL EXPERIENCE

Chief Commercial Officer (CCO) Jan 2024 - Sep 2025 Jack of Digital (formerly Entravision)

Director Commercial Feb 2022 - Dec 2023

Entravision Pakistan (formerly Jack of Digital)

Managed client communications and resolved partner issues in a professional manner while supporting global teams remotely, ensuring customer satisfaction and clear documentation of interactions.

Forged and scaled high-value alliances with key AdTech ecosystem players, including Snapchat, PandaAds, Appsflyer, and IAS, leveraging them for integrated client solutions.

Built and cultivated high-performing commercial teams, instilling a culture of accountability and clear communication to consistently meet service and operational goals.

Integrated expertise in Prompt Engineering for Generative AI to optimize service tools and support content personalization, ensuring accurate and efficient responses to customer inquiries.

Drove customer engagement initiatives that strengthened brand trust, maintained accurate records, and enhanced digital communication workflows for improved response times.

Achieved operational excellence through timely response and resolution of client requests, maintaining customer satisfaction scores above 95%.

Utilized TikTok, Eskimi DSP, and FoodPanda platforms to manage communication flows and ensure responsiveness to advertiser inquiries and campaign tracking updates.

Supported and coached team members to deliver prompt, empathetic, and accurate responses to customer inquiries, ensuring adherence to company service standards and performance metrics.

Founder & Chief Working Officer Apr 2016 - Dec 2023 REGO.life

Executive Director (Media Planning & Digital P&L) Sep 2017 - Nov 2018 Synergy Advertising CARAT & SYNITE DIGITAL

Chief Operating Officer (COO) – Founding Member Jun 2014 - Mar 2016 OAA Online Aggregated Analytics

Chief Operating Officer Sep 2012 - Mar 2014

Sign Source Limited Marketing Services & Project Delivery Founder & CEO Dec 2004 - Jul 2012

BR&W Marketing Communications Company

Acted as a point of contact to provide accurate information about advertising products, orders, and delivery schedules, ensuring effective issue resolution and customer retention.

Founded and bootstrapped an athleisure apparel label from concept to market, overseeing all operations as Chief Working Officer (CWO).

Managed the end-to-end design studio process, ensuring product accuracy, timely updates, and quality communication with production partners and customers.

Handled direct customer communications for online orders, ensuring customer satisfaction through professional support, timely issue resolution, and accurate order tracking information.

Managed strategic and operational functions across accounts, ensuring consistent and accurate communication with clients and stakeholders.

Provided senior counsel on integrated media and digital campaigns and supported customer engagements through solution-oriented communication.

Provided oversight for the operational development of a digital analytics platform with a focus on process accuracy and customer experience.

Aligned cross-functional teams to ensure clear documentation of client requirements and efficient resolution of customer issues.

Managed daily operations, coordinated client orders, and maintained accurate records to ensure timely project delivery and customer satisfaction.

Directed team communication and reporting procedures to ensure service consistency across multiple accounts.

Founded and managed a full-service agency, maintaining strong client relationships and ensuring high-quality campaign execution.

Responded to client inquiries efficiently and provided accurate project information to maintain satisfaction and repeat business.

Head of Marketing & Communication Oct 1999 - Oct 2004 Jazz (formerly Mobilink)

Group Account Director Feb 1998 - Sep 1999

Wahedna D’Arcy Global Advertising Network Company EDUCATION

Master of Business Administration in Marketing

Georgetown University, Washington, DC

1994

Bachelor of Science in Business Administration

Georgetown University, Washington, DC

1991

CORE COMPETENCIES

Customer Service Remote Communication CRM Systems

Problem Solving Time Management Email and Chat Support Attention to Detail

PROFESSIONAL CERTIFICATIONS

Introduction to Prompt Engineering for Generative AI Directed marketing and communication programs, providing customers and internal departments with accurate product and promotional information.

Managed feedback loops to resolve customer and partner concerns, ensuring consistent brand representation.

Led client communications for key accounts, ensuring timely responses to inquiries and proactive resolution of issues.

Maintained accurate client documentation and ensured alignment with service quality standards.

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