Administrative Professional with Healthcare Experience

QUALIFICATIONS:

Dedicated, resourceful, and goal-driven employee with a solid commitment

Aptitude to remain flexible

Superior interpersonal communication skills to foster meaningful relationships with staff

Ability to meet high personal and business goals, objectives, and quotas

Ability to create positive relationships with people from diverse backgrounds

Organized and able to follow through with paperwork

Computer literate with accurate keyboarding skills

EXPERIENCE:

March 2024 to Present Indiana University Health Home Health & Hospice

Business Operations Manager

Lead and Direct department meetings

Strategic planning of annual projects

Personnel Management by providing orientation to new team members; including ensuring all team members possess current licensure, certifications, and registrations

Financial Management by organizing and scheduling payment of invoices

Manage Intake Team by providing support

Proactively resolve issues and provide support to our clinicians

Assist with facility contracts

February 2022 to March 2024 Indiana University Health Hospice

Intake Coordinator Team Lead

Run reports and work on various assignments

Assist team members when questions arise

Train and educate team members on new processes

Enter referrals

Problem Solving

Respond whether accepted or declined referrals

Multi-functioning while answering phone calls and working on assignments

September 2017 to February 2022 Indiana University Health Hospice

Intake Coordinator

Enter referrals

Problem Solving

Respond whether accepted or declined referral

Multi-functioning while answering phone calls and working on assignments

Verifying benefits for both home health and hospice

Initiating and following up on prior authorizations for home health

September 2015 to 2017 Covance

Program Specialist

Managing Cases

Handling refill requests, as well as providing benefit investigations and copay assistance

Running Reports and working on various assignments

Multi-functioning while answering phone calls and working on assignments

Training colleagues on program requirements

Communicating any issues that arise to Operations Supervisor

August 2008 to September 2015 Walmart

Customer Service Manager

Help Implement our Customer Service Policy

Handling face-to-face enquiries from customers

Running a Register

Handling Change Orders

Communicating any issues that arise for Front End Associates and Upper Management

Find ways to improve customer satisfaction

Training associates on the register

25+ direct reports

August 2006 to December 2007 Worthmore Academy

Teacher

Taught children with learning disabilities.

Made students feel understood and loved.

Made Fun and Creative Lesson Plans

Gained leadership and responsibility by teaching classes consisting of children of all ages.

Used resources to teach reading and art classes.

September 2004 to August 2006 Indiana Testing, Inc.

Website/Marketing Manager

Provided Administrative Support to President of Company

Updated Website

Created and Provided Marketing Pamphlets and Materials

Financial Administrator with Accounts Payable/Accounts Receivable Tasks

Supervised MRO Assistants, and secretary

Assisted with IT (computer hardware and software) Issues

Trained team members in Collecting Samples

Trained Supervisors to detect a Reasonable/Probable Cause

Assisted with all Operations within company

Conducted walk-in drug/alcohol testing

Verified Drug Screen Results

Located Substance Abuse Professional Help for Positive Results

Notified Designated Employee Representatives of Results

Set up new client accounts

Conducted walk-in drug/alcohol testing

August 2003 to September 2004 Pitney Bowes Management Services

Customer Service Representative

Assisted associates in a law firm

Made copies and bound books

Send and Receive Faxes

Legal Filing

Back up Receptionist

Provided information to clients regarding estimated times for completed project

March 2001 to August 2003 Wenzhou Normal University: Teachers College

Foreign Language Teacher

Taught spoken English to young children, university students, and adults

Made Creative and Fun Lesson Plans

Gained leadership and responsibility

EDUCATION:

July 2002 – 2003 Ball State University

Major: Elementary Education

May 2000 - 2002 Indiana University – Purdue University of Indianapolis

Major: Elementary Education

June 2000 Pike High School

High School Diploma

Core 40

Who’s Who Among American High School Students

Key Club

Sierra Club

Chinese Club

National Art Honor Society

AWARDS, INTERESTS:

Emerging Leaders Graduate (IU Health) 2022

Cambridge Who’s Who Among Professionals and Educators (March 2007)

Listening & Literacy and Children with Cochlear Implants (February 2007)

Office Management Training (July 2006)

Reading

Crafting

Volunteering with the Elderly and Church

* References available upon request

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