Experienced Customer Service & Project Manager

CHARLES DONALSON

PROFILE

Highly experienced Customer Service Representative and

Project Manager with outstanding written and verbal communication skills. Particularly adept at problem solving and and working collaboratively within a team environment. . EXPERIENCE

Project Manager, Pattison ID, Dallas, TX - December 2022 to April 2025

Worked remotely from my home office and managed multiple commercial sign projects in collaboration with customers Hired subcontractors and oversaw surveying of properties for prospective sigh designs, installation, and/or removal. initiated the obtaining of local code requirements, submitted design requests to Art Department for prospective sign designs and placement for installation of signs as allowable by local codes for customer consideration, submitted estimate requests to Manufacturing Dept. to determine costs to manufacture and ship signage, obtained landlord approval of signage when applicable, obtained estimates from subcontractors for installation of new signage and when applicable, the removal and disposal of old signage, created and presented written proposals with costs for manufacturing, shipping, and installation of signage for customer approval. Once proposal was approved by customer, submitted all required materials to Manufacturing Dept. to schedule when completed signage would ship to subcontractor for eventual installation. Received and submitted for payment all invoices submitted by subcontractors for surveys completed, acquisition of permits, and if required, additional engineering information. Scheduled installation dates with subcontractors as well as building 760-***-****

**********@*****.***

4691 Twins Haven Rd.

Oceanside, CA 92057

occupants/management. Kept detailed spreadsheet with all active projects so that status updates could be provided at all times. Was responsible for final billing of customer Surgery Scheduler - (Contract), Scripps Encinitas Surgery Center - Encinitas, CA - April 2022 to August 2022 Responsible for scheduling patient surgeries upon authorization of insurance providers. Communicated with schedulers at offices of contracted surgeons which regularly performed surgeries at our facility or which requested to be contacted. Coordinated with provider administrative and nursing staffs to confirm patient eligibility and surgery dates.

Patient Services Representative (Contract), New Century Health - Brea, CA - January 2021 to July 2021

Worked remotely from my home office. Processed Medicare- approved authorizations from insurance companies to obtain healthcare appointments for patients. Received calls from providers to confirm patient eligibility for appointment scheduling. Sorted authorizations specifically for the categories of oncology and cardiology.

Patient Services Representative, Tri-West Healthcare Alliance

— Phoenix, AZ - November 2015 to October 2020

Worked remotely from my home office as part of newly formed Telecommute Team. Duties included processing authorizations received from the Veteran’s Administration to schedule healthcare appointments for eligible veterans with our network of providers. Contacted providers on behalf of veterans to schedule healthcare appointments for various categories of care. Served as primary point of contact for cardiology authorizations. Kept detailed records of daily progress and eventual outcomes of each authorization assigned to me. Established and cultivated relationships with schedulers, office managers, and providers. Also communicated with veterans

(patients) to keep them informed of the status pf their authorizations and once approved, the subsequent appointment information based on the veteran’s preference for timeframe and location.

SKILLS

Proficient in Microsoft Office, Excel, and Apple applications

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