Experienced Office Manager and Bookkeeper - QuickBooks Proficient
Resume:
Morgaine Martin
Tacoma, WA *****
253-***-**** - **************@*****.***
Professional Summary
Goal-driven Office Manager/ Administrative Assistant/ Bookkeeper/ Customer Service Manager with 10+ years record of Organized Bookkeeping, Detail-oriented Bookkeeper well versed in payroll, accounts payable and accounts receivable functions. Proficient in QuickBooks, Adobe and much more software. Executed bookkeeping tasks for small to large corporations and excelled at quickly learning new accounting methods and procedures. Impressive accounting and communications skills leading to desirable outcomes.
Skills
Bookkeeping
Accounting and bookkeeping
QuickBooks
Invoice Processing
Payroll Processing
Data inputting
Stock management
Accounts Payable
Bookkeeping Software
Accounting
Payroll Administration
POS systems operations
Merchandising
Issue resolution
Sales strategies
Customer Service
Records management
Strategic Planning
Customer relations
Business Development
Workforce Management
Sales Techniques
Managing retail build outs
Leadership development
Customer outreach
Driving business growth
Work History
02/2025- 01/2026
06/2022 to 02/2025
Administrative Assistant/ Bookkeeper
Forest Management Solutions- Tacoma, WA
Handled day-to-day accounting processes to drive financial accuracy.
Recorded and Maintained B&O records and vendor logs, W9 accuracy
Maintained and processed invoices, deposits, and money logs.
Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Utilized QuickBooks accounting system to reflect accurate financial records.
Office Mgr./ Admin/ Bookkeeper
Mr. Truck Wash – Federal Way Area, WA
Maintained and processed invoices, deposits, and money logs.
Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Completed payroll for employees and maintained detailed records of procedures.
Supported year-end closing procedures by preparing adjusting journal entries as needed.
Established QuickBooks accounting system to reflect accurate financial records.
Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Provided support during audits by supplying requested documentation promptly and accurately.
Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
Recorded deposits, monitored bank accounts and tracked expenses.
Handled day-to-day accounting processes to drive financial accuracy.
Matched purchase orders with invoices and recorded necessary information.
Generated invoices upon receipt of billing information and tracked collection progress.
Managed and responded to correspondence and inquiries from customers and vendors.
Supported management by processing invoices and documents with consistent on-time delivery.
Entered figures using 10-key calculator to compute data quickly.
Gathered, evaluated and summarized account data in detailed financial reports.
01/2021 to 05/2022
Assistant Store Manager
Goodwill-GORR – Tacoma Area, WA
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
01/2015 to 03/2018
Assistant Store Manager
Things Remembered – Federal Way, WA
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
Recruited and hired individuals demonstrating passion, dedication and added value to team
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results
Assessed, optimized, and elevated operations to target current and expected demands
Coached and developed store associates through formal and informal interactions
Contributed to organizational initiative to achieve daily, weekly and monthly sales, budget and other targeted goals
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response
Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing
Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment
Collaborated with visual merchandising team to develop strategies to drive profitability
Encouraged professional growth and talent development in associates to increase performance in all areas
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
Supervised employees in processing credit, debit, and cash payments to streamline sales
Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
12/2013 to 05/2015
Assistant Store Manager -Stocking Manager
Dollar Tree – Lakewood, WA
Leveraged ERP software to coordinate and enhance inventory delivery
Recruited and hired individuals demonstrating passion, dedication and added value to team
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results
Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
Supervised associates in processing credit, debit, and cash payments to streamline sales
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
Assessed, optimized, and elevated operations to target current and expected demands
Fielded customer complaints resolved disputes and answered questions to promote store engagement and effectiveness
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response
Oversaw aspects of maintenance, inventory, and daily activity management to provide optimized retail environment
Encouraged professional growth and talent development in associates to increase performance in all areas
Collaborated with visual merchandising team to develop strategies to drive profitability
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
Achieved or exceeded business plans on consistent basis by engaging employees in key processes
Coached and developed store associates through formal and informal interactions
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Education
Associate of Science: Accounting and Business Management- In Progress
Sacramento City College - Sacramento, CA
06/1994
High School Diploma
Burlingame High School - Burlingame, CA
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