Multifaceted Customer Service & Inventory Specialist

SALOMEH MONROY-SULLIVAN

760-***-**** • Temecula CA • ****************@*****.***

CAREER PROFILE

I have 25 years of work experience, most recently 6 years as Inventory & Quality Control Coordinator, 9 years as Cashier and 10 years in other companies where the Customer Service knowledge was always a required skill. I’ve worked in various size companies’ medium size company to corporations size companies. I also worked in different industries such as: Horticulture, Healthcare, Customer Service, Financial, Manufacture and Restaurants. I contributed on increasing revenue for the company giving 100% customer satisfaction, gaining 50 more customer visits per day on rush hour. Experience include Translating, (Spanish-English and vise-verse) Strategy Development, Sales, Customer Support, Processing Inventory, Filing, answering phone calls, Quality Controlling, Proactive, Consistent and Organized CAREER HIGHLIGHTS

• Contributed on cost reduction selling product that was marked down as none- saleable working with Sales Managers and Growers on the acceptable grade to sale

• Managed and improved process organizing product according to the data to obtain an accurate available product report; this helped the pickers to find product in a faster and easier way

• Supported all departments creating a positive environment making all the teams involved to work more hard and this leaded the company to decreased the cancellation of product

• Contributed in the increased of Customer Satisfaction given a 4 diamonds Customer Service PROFESSIONAL EXPERIENCE

SELF EMPLOYER Fallbrook, CA 06/2018 to Present

Registered in the list to work as Translator in Sacramento, CA. The state assign cases to available translator 2 weeks in advance. Translator (English to Spanish and vise-verse)

My responsibilities include verbally, writing and reading translations to the patients if is a Dr. Appointments and to the client if is a deposition case.

HINES GROWERS, INC. Fallbrook, CA 10/2013 to 05/2018 Hines was a Nursery-Wholesale & Growers of plants such as flowering shrubs, grasses, vines, tropical trees, etc. Weekend Manager (2014 – 2017)

• Contributed on the safety of the company reporting explicit issues that could have end on accidents

• Supported the Field team and as result employees become more productive and work was done faster

• Communicated and coordinated with Shipping, Production, Purchasing, Sales and the Field Personnel

• Managed and participated in projects to improve inventory procedures

• Contributed on the positive environment interacting and communicating with all personnel including management, field personnel and everyone in between

• Developed reports and procedures for inventory monitoring and control Availability Coordinator Clerk (2013 – 2018)

Responsible to made plant available for sales according to demand, prioritizing work based on product’s prime selling season, walked the dock in a schedule manner alternating with two more active persons check quality of the plants to keep the good standard of the product at all times. Maintained inventory updated inputting transactions such as, returns, cancellations, substitutions, master orders and balances. Contributed on the monthly cycle counts and yearly inventory. Kept constant communication with the Field Supervisors, Sales Managers, Customer Service and Distribution to facilitate the sales and shipping process. Participated in weekly meeting and field tours to keep management and sales updated on the inventory. Analyzed inventory requirements to ensure efficient inventory levels. Participated in a daily review of product to identify any root cause of inventory discrepancy and contributed on solutions to solve the problem. Developed reports using SAP, ORACLE, EXCEL and ERP Systems. NEIGHBORHOOD HEALTH CLINIC Escondido, CA 05/2011 to 09/2013 Community clinic, that takes patients of all ages

Medical Biller/Receptionist

Supported with the patients demographic, filing, charting, scheduling appointments, answering phone calls and assisted in the lab as needed.

PECHANGA RESORT AND CASINO Temecula, CA 07/2007 to 07/2011 California’s biggest and friendliest Hotel and Casino Cage Cashier/ Customer Assistant

Processed customer money transactions, answered phone calls and as a Four-Diamond establish maintained an excellent customer service at all times.

SIGNET ARMOLITE, INC San Marcos, CA 04/2000 to 05/2007 Manufacturing Industry dedicated to make glasses from raw glass to prescribed glasses, supplying some of the most important establishments of the country.

Inventory Processor Clerk

Contributed to establish an accurate Inventory recording all received and shipped product in a data base JACK IN THE BOX Vista, CA 02/1995 to 03/2000

Fast Food Restaurant that gives fast service and satisfactory customer service. Store Manager (1998-2000)

Managed a group of 30 employees, made schedule, money deposits, kept food inventory, etc. Shift-Leader (1996-1998)

Supported the team in a daily bases increasing revenue by $500 on lunch hour taking more customer orders Cashier (1995-1996)

Contributed to maintained 100% customer service satisfaction over the period of 8 months EDUCATION

UEI COLLEGE, San Marcos, CA, 2011-2012

CERTIFICATED. Medical Billing and Insurance Coding CERTIFICATED. Phlebotomist

EXTRACURRICULAR & VOLUNTEER ACTIVITIES

Riverside Superior Court, Riverside, CA 2018-Present San Diego Superior Court, San Diego, CA 2018-Present Volunteer, – Translator [Assist translating and/or filling out paperwork]. Dr. Jon Atiga M.D., Temecula CA, 2012

Externship /Volunteer, – Medical Biller/Receptionist [Assisted in the front desk and reviewed Medical payments].

M. Farooq Ahmad, D. D. S. Vista, CA, 2011

Volunteer – Receptionist [Answered the phone, made appointments].

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