Dynamic Hostess with Leadership Experience
Resume:
SHAUNTEL REID
Lot *** Block Q Falmouth Gardens Trelawny
**************@*****.*** *****************@*****.*** 1-876-***-****/ 1-876-***-****
I am a Dynamic, self-motivated, and people-oriented professional who believes in completing my duties efficiently and with integrity. I have over Five (5) years of technical experience working as a Hostess/Waitress.This includes firsthand experience of working within the service industry. My personal attributes for success include good organization and communication skills, being highly collaborative, personable, proactive, efficient, and intrinsically motivated with a strong ability to multi-task. I plan to continue to use these skills to help grow and develop the brand of the company.
EXPERIENCE
DEC 2018-
PRESENT
HOSTESS, JEWEL GRANDE RESORT AND SPA MONTEGO BAY
● Pick up reservation details if booked
● Do napkin folds for restaurant
● Clean podium
● Clean and check to ensure all menus are in excellent quality
● Check to ensure restaurant is fully set for service
● Check wine room ensuring all wines are accounted for
● Welcome guest to the specific restaurant
● Request how much is in the party dining
● Ask about any allergy anyone might have
● Walk around to ensure that guest dining experience is good
● Resolve any issue guest or server might face
● Ensure that server complete all closing duty
● Count all napkins
● Count the amount of guest done for the night
● Do checks for wine sale and tally the amount that is made for the night
● Ensure that restaurant is fully setback for operation the next day.
● Take drinks order and food orders if time is extremely busy and short staff. OCT 2018-JAN
2019
SUPERVISOR, JEWEL GRANDE RESORT AND SPA MONTEGO BAY
● Check to ensure restaurant is ready for operation
● Guest every guest table to find out how they are enjoying the food and vacation
● Educate staffs on what is going on within the hotel
● Train staff on certain areas they can improve on
● Give ideas which will uplift the resort
● Address any issue that may arise whether with a guest or staff
● Give report on how the operation went for any restaurant
● Observe how the operation within the restaurant is running PATIENT CARE ASSISTANT, FALMOUTH INFIRMARY (VOLUNTEER)
• Test Blood pressure of patients
• Bathe patients
• Change diapers
• Feed patients
• Issue out medication
• Check their oxygen level
• Administrate insulin
• Assistant patients
• Making patients bed
MAR 2025- JUN 2025
AUG 2016-DEC 2017 SERVER, RIU MONTEGO BAY MAHOE BAY IRONSHORE
● Set and clear tables for usage.
● Prepare silverware to set tables and glass for guest breakfast and dinner
● Provide daily menu options.
● Always follow safety protocols and hotel procedures.
● Answer questions about hotel and surrounding entertainment options.
● Offered opinion if asked.
● Seat guests
● Took customer orders accurately and served
● food and beverages promptly
● Provided friendly and professional customer
● service to guests
● Ensured tables were properly set and
● Kept cleanliness of the dining area
● Communicated effectively with kitchen staff to
● ensure correct and prompt orders
● Processed payments and handled cash
● transactions when needed
● Helped with opening and closing duties as assigned EDUCATION
OCT 2024-
JUL2025
ALLIED HEALTH CARE, KETTERING BAPTIST
Level 2 (NVQJ) National Vocational Qualification of Jamaica SEP 2015-DEC
2016
SEP 2008- JUN
2013
FOOD AND BEVERAGE SUPERVISION (MAITRE’D), NORTHWEST TVET TRAINING INSTITUTE
Level 3 Diploma
CARIBBEAN SECONDARY EDUCATION CERTIFICATE, HOLLAND HIGH SCHOOL Physical Education 2
Social Studies 3
Food and Nutrition 3
SEP 2013- MAY
2014
SEP 2013- MAY
2014
CITY AND GUILDS
English for Office Skills Level 1
Numeracy Stage 1
CARIBBEAN SECONDARY EDUCATION CERTIFICATE, WILLIAM KNIBB EVENING SCHOOL English A 3
Principle of Business 3
SKILLS REFERENCE
• Excellent and Written communication
• Strong time management
• Leadership and team building abilities
• Attention to detail
• Critical thinking
• Customer service
• Team player
Ms. Tamieka Morris, Registered Nurse
Falmouth Hospital
Rodney Street Falmouth
Trelawny
Mr. Domonic Hart, Director of Procurement
Trelawny Municipal Corporation
Water Square Falmouth
Trelawny
Paul Mitchell, Supervisor
Jewel Grande Resort And Spa
Montego Bay+1-876-***-****
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