Construction Claims, Warranty & Product Assurance Expert

Richard P. (Phil) Hardwicke

Construction Services, Building Product Sales & Claim Management

**** ******** **** ** – 1401, Tacoma WA 98422

Phone: 253-***-****

E-mail: *******@*******.***

Qualifications:

EDUCATION

B.S. Marketing, Colorado State University

PROFESSIONAL LICENSES

General Contractor – C License, (residential) Colorado PROFESSIONAL ASSOCIATIONS

National Association of Home Builders, Composite Panel Association AWARDS

Weyerhaeuser President’s Award 2009

EMPLOYMENT HISTORY

Lennar – Warranty & customer care, consulting (Retired) 2018 -- 2025 Hardwicke Associates – Consulting 2014 -- present

Weyerhaeuser Company – Director, Product Assurance 1987 – 2014 Experience & Skills:

Claims/lawsuit investigation, risk analysis, negotiation, resolution, customer service, claims processing, file management, time management & communication skills o Over 19,000 building product & construction defect claims, many $100,000+ o Over 100 litigated product liability claims, including some personal injury o 4 trials and 3 class action settlements – chief protocol negotiator and oversight manager for national class action settlement

o Expert testimony and depositions

Homebuilding – customer and warranty management

Formed Product Assurance Group at Weyerhaeuser to unify product performance quality assurance for all building products and further minimize product liability & risk

Managed up to 8 direct reports

Research, data analysis & evaluation, report creation and presentation

People skills – Negotiation, listening, empathy, win-win resolution, motivation

Budgeting, expense control, scheduling

Warranty analysis & writing

Superviser

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