Resume Title: Versatile Professional with Strong Adaptability

L F Larry Foote

Baltimore, MD ***** 443-***-**** ************@*****.***

PROFESSIONAL

SUMMARY

Experienced Class A CDL Service Driver with a strong focus on safety and teamwork. Successfully trained new drivers and streamlined delivery processes, resulting in improved customer satisfaction and operational efficiency. Results-driven service driver with expertise in safe vehicle operation and load management. Committed to maintaining high standards of safety and delivering exceptional service to enhance client relationships. Experienced with navigating diverse routes and ensuring timely deliveries. Utilizes effective communication and problem-solving skills to adapt to changing circumstances. Knowledge of vehicle maintenance and safety protocols ensures consistent, reliable service.

ACCOMPLISHMENTS • Supervised team of 20 staff members.

• Used Microsoft Excel to develop inventory tracking spreadsheets. SKILLS • Strong customer service • Safe driving practices

• Punctuality • Defensive driving

• Organization • Vehicle maintenance

• Teamwork and collaboration • Product knowledge

• Clean MVR • Safe vehicle operation

• Leadership skills • Load securing

WORK HISTORY LEAD CLASS A CDL SERVICE DRIVER 05/2023 to CURRENT Uniter Rental (ROS) Rosedale, Md

Delivered equipment to customers promptly, ensuring superior service and satisfaction.

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Conducted routine vehicle inspections to maintain safety and operational standards.

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• Assisted in loading and unloading equipment, optimizing delivery efficiency. Communicated with customers to confirm delivery schedules and address inquiries effectively.

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Trained new drivers on company policies and safe driving practices, enhancing team performance.

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Implemented streamlined delivery routes, reducing fuel consumption and time spent on the road.

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Maintained accurate records of deliveries, supporting inventory management processes.

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Collaborated with logistics teams to improve scheduling accuracy and reduce delays in service delivery.

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Developed strong rapport with clients through professional communication during each interaction, resulting in repeat business opportunities.

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Coordinated with team members for efficient load planning to maximize space utilization within the vehicle, reducing unnecessary trips or delays in delivery schedules.

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Attended regular safety training sessions to remain up-to-date on industry best practices related to driving techniques and hazard recognition.

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Adapted to changing client needs by adjusting routes and schedules as necessary, maintaining flexibility in a dynamic work environment.

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Navigated through various routes using GPS technology while adhering to local traffic laws, ensuring timely deliveries without incident.

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Increased customer satisfaction by providing timely and efficient service deliveries.

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Trained new hires on company protocols for service driver positions, reinforcing standards of excellence throughout team operations.

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• Completed daily pre- and post-trip vehicle inspections. TOW TRUCK DRIVER 08/2018 to 09/2023

Oakleigh Towing Parkville, MD

• Operated tow trucks to safely transport vehicles from various locations. Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.

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Assisted customers in distress by providing timely and professional towing services.

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Coordinated with dispatch to prioritize and manage towing requests efficiently.

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Maintained detailed records of service calls, vehicle movements, and customer interactions.

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Developed streamlined procedures for handling emergency calls, improving response times.

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Implemented safety protocols that reduced on-the-job incidents and enhanced team performance.

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Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.

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Secured vehicle to tow truck and checked all attachments for safe operation.

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Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.

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Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.

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TOW TRUCK OPERATOR 09/2022 to 05/2023

Jim Elliot Towing Towson, MD

• Operated tow trucks efficiently to respond promptly to customer requests. Conducted vehicle inspections to ensure compliance with safety regulations.

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Managed vehicle recovery operations in challenging conditions while maintaining safety standards.

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Communicated effectively with customers regarding towing processes and services offered.

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Trained and mentored new operators on safe towing techniques and equipment usage.

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Developed preventative maintenance schedules for tow trucks to reduce downtime.

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Collaborated with local law enforcement and emergency services during recovery operations.

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• Streamlined dispatch process, improving response times for service calls.

• Fastened chains, straps, covers, and binders to secure load during transit. Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.

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TOWING OPERATOR 03/2020 to 10/2022

AAA Auto Club Group Woodlawn, Md

Operated tow trucks to safely transport vehicles from accident scenes and breakdowns.

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Assisted customers with roadside assistance, providing excellent service under pressure.

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Conducted routine inspections and maintenance on towing equipment to ensure operational safety.

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Trained new operators in safety protocols and efficient towing techniques, enhancing team performance.

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Enhanced customer satisfaction by providing timely and efficient towing services.

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Handled challenging situations calmly under pressure, making critical decisions quickly for successful resolution of incidents requiring towing services.

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Navigated traffic efficiently during high-stress situations to ensure timely arrival at designated locations.

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Supported company growth by participating in local community events, promoting brand awareness and showcasing the professionalism of our services.

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Participated in ongoing industry training, staying current on relevant laws, regulations, and technology advancements in the field of towing operations.

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Improved company reputation by maintaining a clean driving record and upholding high standards of professionalism on the job.

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Maintained a safe work environment by adhering to strict safety guidelines and regulations during towing operations.

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Assisted stranded motorists by offering prompt roadside assistance, such as jump starts or tire changes, when needed.

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TOW TRUCK DRIVER 02/2016 to 07/2018

MC & MC Recovery & Towing Company Nottingham, MD Mentored junior drivers on best practices for safe towing and customer service.

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Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.

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Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.

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• Answered roadside assistance calls for tows and other vehicle support. Completed basic maintenance and minor repairs to keep vehicle neat and running properly.

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Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.

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Finalized daily logs on schedule to update internal records and uphold DOT requirements.

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Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.

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Boosted operational efficiency by conducting regular maintenance checks on all towing equipment, avoiding breakdowns or malfunctions during critical moments.

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Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.

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Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.

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Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.

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• Fastened chains, straps, covers, and binders to secure load during transit. DELIVERY DRIVER 11/2014 to 12/2016

Rapid Response Delivery Savage, MD

Delivered packages efficiently, ensuring timely arrival and customer satisfaction.

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Navigated routes using GPS technology to optimize delivery times and reduce fuel consumption.

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Maintained vehicle cleanliness and compliance with safety regulations to uphold company standards.

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Communicated effectively with dispatch team to coordinate deliveries and resolve issues promptly.

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Implemented process improvements that enhanced delivery accuracy and reduced delays.

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Monitored inventory of delivery supplies, ensuring adequate stock levels for daily operations.

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Provided exceptional customer service by addressing inquiries and resolving complaints professionally.

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Improved customer satisfaction by ensuring timely and accurate deliveries of products.

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Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

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• Completed rush deliveries on tight timetables to satisfy customer needs. Maintained upbeat, positive attitude in busy, customer-focused environment.

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• Loaded truck and properly secured items to prevent damage for deliveries. Worked scheduled hours as required and took on available shifts during holidays and busy periods.

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• Verified accuracy of all deliveries against order forms. Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

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Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

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EDUCATION High School Diploma 06/1988

Mervo High School, Hillen, Rd Baltimore, Maryland

CERTIFICATIONS • Class A CDL License - 2024

• Tankers Endorsement License - 2024

• Certified Lead CDL Driver, United Rental (ROS) - 2025 LANGUAGES English

Full Professional

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