Administrative Assistant with Medical Experience

JEWEL VANCE

***********@*****.*** 240-***-**** Bowie, MD 20720

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Skills

Front Desk Operations

HIPAA Guidelines

Referral Verification

Supply Ordering

Experience

Roseu Medical Center Bowie, MD

Medical Receptionist

10/2021 - Current

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Greeted patients upon arrival, determined purpose of visit and directed to appropriate staff.

Maintained schedule of patient appointments by scheduling based on type of procedures.

Communicated with patients to resolve inquiries, schedule appointments and address billing questions.

Maintained confidentiality of records relating to clients' treatment

Completed and safeguarded medical records, securing patient information to maintain confidentiality.

Registers new patients, provides necessary paperwork (welcome letter, HIPAA documents), and ensures all required documents are complete.

Research patient insurance benefits based on diagnosed treatment and coordinate financial arrangements of patient obligation according to the financial policy.

Presidential Towers Luxury Condominiums Adelphi, MD

Front Desk/Concierge

02/2020 – 10/2021

Assisted with resident requests and answered questions such as processing leasing payments and coordinating home repairs. This resulted in improved residential satisfaction.

Promoted available units to future residents by advertising through social media, word of mouth and/or community activities. As a result, we maintained a positive occupancy rate.

Motivated and encouraged team members to communicate more openly and constructively with each other. Through weekly meetings. This resulted in a welcoming work environment.

Organized and processed incoming and outgoing mail to ensure proper distribution. As a result, the intended parties received mail/packages.

Managed resident parking. This ensured that residents would park in assigned spaces and had parking when returning home.

Transdev Glenarden, MD

Paratransit Operator

06/2018 - 01/2019

Operated vehicles safely to transport passengers with physical and emotional developmental disabilities to home and places of business within established time frames. This resulted in satisfied, repeat passengers.

Maintain accurate logs and records of activities that include appropriate inspection paperwork, major accidents, emergencies, and suspicious incidents.

Communicated frequently with dispatchers regarding locations, routes, and traffic conditions. This resulted in being able to deliver passengers to their destinations on time.

Conducted daily DOT pre-trip inspections according to a set checklist. This resulted in the vehicle maintaining its compliance.

Utilized lifts and ramps to help disabled passengers board shuttle safely.

Aarons Sales & Lease Ownership Washington, DC

Sales Manager

04/2015 - 05/2018

Developed sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives.

Tracked monthly sales and past due accounts to generate reports for business development planning and collection.

Performed sales consultations and educated clients on products and services.

Established new accounts and serviced existing accounts maintaining professional relationships.

Notified customers of delinquent accounts with attempt to collect outstanding amounts.

Received payment and posted to appropriate customer accounts.

Recorded and updated customer personal accounts with accurate contact information.

U-Haul Moving & Storage Hyattsville, MD

Customer Service Representative

04/2013 - 01/2016

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Prepared rental contracts to ensure customers understood their responsibilities.

Maintained equipment by inspecting and cleaning. This resulted in minimizing accidents.

Processed payments and recorded customer personal accounts with accurate contact information.

Priority One Staffing (Comcast Collections) Largo, MD

Call Center/Collection Specialist

06/2012 - 06/2013

Notified customers of delinquent accounts with attempt to collect outstanding amounts.

Arranged for debt repayment and established repayment schedule based on customer finances.

Processed payments over phone and set up recurring drafts.

Received payment and posted to appropriate customer accounts.

Recorded and updated customer personal accounts with accurate contact information.

Education and Training

Fortis College Prince Georges County

Some College (No Degree) in Medical Billing And Coding

Languages

Spanish:

Professional

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