Senior Data Analyst and Compliance Specialist

Desiree Pizzo, Data Analyst

Pine Hill, *****, NJ, 856-***-****, **********@*******.***

SUMMARY Proactive Data Analyst with over 10 years of experience in data management and accuracy. Skilled in maintaining confidential records, conducting compliance reviews, and delivering exceptional customer service. Demonstrated expertise in coaching and training staff on procedural best practices and compliance standards. Achievements include executing high- pressure dispatch operations effectively while upholding stringent deadlines. Eager to leverage analytical skills and attention to detail to contribute positively in a remote data analyst role.

WORK EXPERIENCE

01/2016 – Present Public Safety Communicator, Camden County Communications Lindenwold Maintained, organized, and updated confidential records in compliance with county and state regulations.

Facilitated payroll processing, including time calculations, benefit documentation, and employee inquiries.

Assessed data for accuracy and compliance prior to submission in automated systems.

Executed the role of Acting Officer in Charge (OIC), ensuring operational continuity and adherence to established procedures. Delivered exemplary customer service and resolved issues for internal staff under time-sensitive conditions.

Monitored documentation and ensured deadlines were consistently met in a high-pressure environment.

Managed incoming 911 calls and dispatched emergency responders to various incidents.

Coached new employees and provided refresher training on systems, procedures, and compliance elements.

Exhibited strong attention to detail in handling sensitive information and time-critical data.

01/2005 – 01/2016 Assistant Branch Manager, Citigroup/OneMain Financial Berlin Facilitated loan processing, underwriting, and contract documentation for personal and real estate loans.

Evaluated applications and documentation for accuracy, compliance, and adherence to regulatory requirements.

Administered payroll and maintained branch administrative records with precision.

Organized branch files in accordance with stringent record-keeping standards.

Investigated and resolved billing discrepancies and customer account issues efficiently.

Coordinated efforts with vendors, insurers, and internal departments to streamline operations.

Assisted in audits, reporting, and financial documentation to ensure compliance.

Trained new employees on systems, procedures, and compliance standards rigorously.

Acted as a Notary Public, ensuring the accuracy of legal documentation. 01/2000 – 12/2005 Office Clerk, Frank’s Auto Repair Center Williamstown Processed payroll and meticulously tracked employee hours and accrued time.

Managed accounts receivable, billing processes, and vendor relationships effectively.

Maintained organized documentation and financial records to ensure easy access and accuracy.

Coordinated dispatch services while addressing customer inquiries proficiently.

Executed extensive data entry and document management tasks. EDUCATION

09/1995 – 06/1999 Overbrook High School

Diploma

Pine Hill

SKILLS Microsoft Word Microsoft Excel

Automated Systems Data Entry

Document Imaging Public Sector Compliance

Confidentiality Procurement

Contract Documentation Support Payroll

Financial Data Accuracy Vendor Coordination

Department Coordination Records Retention

Policy Review Quality Control

Training Staff Support

Multi-Tasking High-Volume Environments

Customer Service Issue Resolution

Attention to Detail Communication

Independent Accuracy

LANGUAGES English

REFERENCES Fred Cappello

Retired, Camden county college and vocational school 609-***-****

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