Public Relations and Data-Driven Client Relations Specialist

Aromasodu Adedayo Emmanuel

Address: No. * Ajiboye Street, Alapere Estate, Ogudu, Lagos State, Nigeria Email: *********************@*****.***

Phone: +234 813-***-****

Professional Summary

Detail-oriented Customer Support and Operations Specialist with proven expertise in customer reconciliation, client relationship management, and issue resolution within fast-paced service environments. Highly proficient in email, chat, and phone support, with hands-on experience using CRM systems and process optimization tools. Known for improving customer satisfaction, reducing response times, and enhancing operational efficiency through structured workflows and data-driven decision-making. Strong multitasking ability with excellent time management and cross-functional collaboration skills.

Work Experience

Ikeja Electric – Lagos, Nigeria

Customer Reconciliation Officer

Jan 2024 – Present

Conduct customer account reconciliation to ensure accurate payment application and effective resolution of account discrepancies, contributing to a 25% reduction in outstanding balances.

Collaborate with Finance, Sales, and Operations teams to enhance reporting accuracy and improve customer experience across all touchpoints.

Streamlined reconciliation workflows by integrating CRM functionalities, improving case monitoring, communication, and issue resolution efficiency.

Strengthened communication with stakeholders and customers through proactive follow- ups, significantly improving overall response time.

Served as Debt Management Officer, coordinating reconciliation activities, delegating tasks, and ensuring timely closure of escalated cases. Tingo Mobile – Lagos, Nigeria

Relationship Management Officer

Jan 2023 – Dec 2023

Managed a diverse portfolio of customer accounts, ensuring timely support and delivering seamless customer experiences across multiple communication channels.

Strengthened customer loyalty and retention through proactive engagement and effective issue resolution, resulting in a 20% improvement in customer retention.

Delivered professional phone, chat, and email support with clear, empathetic, and solution- oriented communication.

Implemented enhanced chat support workflows, reducing average response times by 30% and improving operational efficiency.

Collaborated with internal teams to resolve recurring customer issues, contributing to long- term relationship stability and improved customer satisfaction. Education

Ahmadu Bello University, Zaria – Nigeria : Master in Information Management Focus: Information Systems, Data Analytics, Strategic Decision Making Federal University of Lafia, Nasarawa – Nigeria: Bachelor of Arts in History and International Studies

Emphasis: Critical Thinking, Research, Cultural Dynamics, Global Studies Certifications

Professional Certificate in Human Resources Management

Project Management Professional (PMP)

Data Analysis

Virtual Assistance

Skills

Customer Support

Email, Chat & Phone Support

Customer Issue Resolution

CRM Tools & Customer Interaction Management

Technical Skills

Data Analysis

SQL

Microsoft Office Suite (Excel, Word, PowerPoint)

Power BI

ERP/CRM Systems

Project & Process Management

Asana

Trello

Process Optimization

Time Management & Multitasking

Virtual Assistance

Virtual Assistance Software

Documentation & Reporting

Leadership Experience

Assistant Financial Secretary – Yoruba Association

Treasurer – Department of History and International Studies

Chief Usher – Redeemed Christian Church of God, Lafia Languages

English: Excellent speaking and writing

Yoruba: Excellent speaking and writing

Achievements

Implemented data-driven strategies at Ikeja Electric, resulting in a 20% reduction in outstanding debts within six months.

Achieved the highest accuracy rate in debt reconciliation within the team. Projects

Globalization and Its Impact on Developing Nations

Conflict Resolution in Post-Conflict Countries

Human Rights and International Law

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