Remote-Ready Retail and Care Professional

Mateo Duran

***********@*****.*** 929-***-****

Experienced professional skilled in multitasking and quick adaptation to new challenges. Professional Experience

Marshalls TJX Company 06/2015 - present

Key Carrier

• Accomplished Retail Manager driving sales growth, enhancing customer satisfaction, and reducing operational costs

• Proficient in customer engagement strategies, visual merchandising, and targeted promotions through sales data analysis

• Skilled in team training for superior customer service and goal attainment Heart 2 Heart 12/2020 - present

Remote Care Giver

• Provide temporary care for disabled individuals when primary caregiver is on leave

• Manage remote work tasks including setting appointments, filing reports/complaints, and organizing database

LL Flooring Co. 01/2020 - 06/2020

Chat Support Agent

• Utilized operating system to assist customers with HomeGoods product returns, tracking packages, and filing complaints

• Handled incoming calls as needed

CC Commercial Cleaning 06/2018 - 08/2024

Custodian

• Perform cleaning duties in retail stores, high-end buildings, and construction sites, including sweeping, mopping, dusting, window cleaning, and vacuuming

Imperial Cleaning Co. 03/2004 - 12/2014

Custodian

• Perform comprehensive cleaning services for high-end buildings and offices

• Duties include trash removal, sweeping, mopping, dusting, window cleaning, floor buffing, and bathroom and basement maintenance

Education

Adlai E. Stevenson 09/1997 - 06/2001

High School Diploma

Key Skills

• Retail and remote cleaning experience

• Proficient in MS applications

• 40 wpm typing speed

• Detail-oriented

• Skilled in decorating

• Knowledgeable in investing, sports, nerd culture, and fashion

Contact this candidate