DevOps and Systems Engineer
Resume:
JOHN NICOLE B. DE MESA
Block * Lot ** Sta Maria Homes Catmon Road, Balasin, Santa Maria, 3023 Bulacan Contact No.: +63 - 917- 670 - 1463
E-mail Address: ************@*****.*** / ****.******@*******.*** PERSONAL PROFILE
John is an experienced technical consultant, Systems and IT Operations engineer, involved in handling and supporting a range of technologies in different trades. He has worked with small to large IT teams in providing technical support to a wide number of users in multinational Enterprise Companies. He brings 17 years of experience in Information technology and brings in different disciplines with regards to Technical Implementation of projects and Daily IT Operations EDUCATION
Bachelor of Science in Computer Science 2003-2007
Systems Technology Institute
Forbes Town Center Global City, Taguig City
PROFESSIONAL EXPERIENCE
Technest Global Inc. July 2020 –Present
DevOps Engineer
Clink IT Solutions May 2015 –July 2020
Lead Infrastructure Engineer
Provoke Solutions May 2014 – April 2015
Technical Engineer
IBEX Global Philippines November 2012 – April 2014 IT Specialist
JP Morgan Chase & Co. September 2011 – October 2012 Technical Operations Technician
Rainmaker Asia Inc. April 2008 – August 2011
IT Support Engineer
CERTIFICATIONS
• Microsoft Certified Solutions Expert Cloud Platform and Infrastructure
• Microsoft Certified Solutions Associate for Office 365
• Microsoft Certified Solutions Associate for Windows Server 2012
• Microsoft Certified Solutions Associate for Windows Server 2016
• Microsoft Azure Administrator Associate
• Microsoft Azure DevOps Engineer Expert
• Microsoft Azure Solutions Architect
• Implementing Microsoft Azure Infrastructure Solutions
• ITIL V3 Foundations Certificate in IT Service Management
• OutSystems Professional Support Engineer
PROFESSIONAL EXPERIENCE
Technest Global Inc.
Function: DevOps Engineer
July 2020 – Present
Key Responsibilities:
• Maintain a software delivery pipeline and Cloud deployment environments that are secure, highly responsive, scalable, highly available, and resilient using Open-Source technologies.
• Enable and support development teams with their Behavior Driven Development process using automated end to end tests.
• Take an active role in Agile processes, including daily stand-up meetings, sprint planning, story definition, and retrospectives, that ensures regular and frequent delivery of new features.
• Embrace Continuous Delivery to improve the speed and quality of the software delivery cycle through the use of tools that automate build, test and deployment processes.
• Collaborate with Product Owners, Engineers and Test colleagues to drive the best software delivery and testing practices into the team with passion and enthusiasm.
• Enable and support regular showcases of new work to the Product Owners and business stakeholders.
• Undertake root cause analysis of problems and share lessons learned to drive improvement.
• Provide advice and guidance to the development teams to help them design and build software most suitable for a microservices based Continuous Delivery pipeline.
• Provide third level operational support, resolving customer issues that require engineering change in environments or deployments.
Clink IT Solutions
Function: Lead Infrastructure Engineer
May 2015 – July 2020
Key Responsibilities:
• Involvement with internal and external projects focusing on Microsoft Cloud Technologies
• Provides Internal Support for Clink IT employees
• Undertaking Technical design, implementation, and consulting of technical projects
• Technical fault analysis and troubleshooting of all Internal Network and Systems and with project clients.
• Installation, Configuration and Maintenance of all Internal Network and Systems and with project clients
• Monitors Microsoft Azure Infrastructure for Internal and External clients and automates backup and reporting for internal and external projects.
• Leads a team of Infrastructure Engineers, oversees all Internal and external projects with regards to Strategy, Design, and Implementation process
• Creates service management processes for both Internal and if applicable to service management clients.
Provoke Solutions
Function: Technical Engineer
May 2014 – April 2015
Key Responsibilities:
• Involvement with internal projects and support of Provoke Solutions which includes, TFS project migration and management, SCOM and SCVMM to help improve internal IT processes.
• Manages and configures packaged applications and software images in SCCM.
• Manages and configures automation in SCVMM and identifies VM needed to be archived.
• PowerShell administration for Office 365 and other system related concerns.
• Undertaking Technical design, implementation, and consulting projects
• Performing code releases to production and pre-production platforms
• Technical fault analysis and troubleshooting Administering network servers, user accounts and mailboxes.
• Installing, configuring, and supporting workstation and server software
• Implementing and monitoring network and security and alerts IBEX Global Philippines
Function: IT Specialist
November 2012 – April 2014
Key Responsibilities:
• Develops and maintain system configurations and patching.
• Responsible for day-to-day IT support for Operations, supporting several in house and web applications, Exchange Mailboxes, Active Directory and GPO.
• Troubleshoot and resolve system problems.
• Monitor and maintain systems backups.
• Ensure optimal performance for data backup and recovery strategies.
• Interacts with Information Security, Networking, Help Desk, and other Operations teams. JP Morgan Chase & Co.
Technical Operations Technician
September 2011 – October 2012
Key Responsibilities:
• Responsible for supporting and troubleshooting any incidents that arise within the desktop computing environments (Desktop, Laptop, Thin Client and Phone), and documenting any fixes or troubleshooting steps to ensure procedural consistency.
• Tier2 support for hardware/software. Respond to and triage escalated 2nd-tier support requests for all production network and server systems, and work with other Operations team members to follow issues through resolution.
• Coordinate issue resolution with 3rd-tier support personnel or outside vendors, as appropriate.
• Perform installations of new or updated systems into the test and production environments by following prescribed Build Guides or Software Installations Guides.
• Monitor production environment using existing monitoring tools of workstation, servers, and peripheral devices at the sites.
• Coordinates with Command roll out team on the progress of workstations processed and schedules users for testing.
• Collects feedback from test users on the new operating system experience.
• Coordinates with Project manager and other Tech Ops Technician on relocating different depart within and between floors.
Rainmaker Asia Inc.
IT Support Engineer
April 2008 – August 2011
• Installs, troubleshoots, repairs and maintains telecommunications equipment.
• Provides reports, completes requests for new service, determines appropriateness of moderate equipment changes or modifications, call switches, test trunks and test links.
• Provides a point of contact for end-users to receive support, maintain in-house computer systems and peripherals, software applications.
• Ensures network and telecommunication links are working properly.
• Responsible for the installation, diagnosis, repair and maintenance of hardware and equipment to ensure its optimal performance.
• Implements and deploys software applications as required for certain accounts or purpose.
• Troubleshoots problem areas in a timely and accurate fashion to minimize downtimes.
• Provides end-users with training and assistance, as necessary.
• Creates departmental procedures concerning ISO 9001:2008 and ISO 27001.
• Creates technical documentation for newly deployed systems and applications.
• Keeps an inventory of all registered and licensed software used by the company.
• Provides monthly report on software license count.
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