Administrative Operations & Medical Records Specialist
Resume:
JADE LOVATO
****.*.******@*****.***
Organized and detail-driven administrative support professional with experience in credentialing, payroll processing, EMR documentation, and medical records management. Skilled in behind-the-scenes operations that keep teams running smoothly, including staffing coordination, timesheet processing, ADL support, medication administration, and vital signs collection. Known for accuracy, confidentiality, and dependable workflow management in fast-paced environments.
MARCH 2018 – CURRENT
Office Manager/Medical Records
Los Alamos Visiting Nurse Service
• Maintained organized computer-based and physical filing systems to ensure accurate and efficient recordkeeping.
• Oversaw office inventory, including ordering supplies, restocking, and managing shipment receipt activities.
• Established workflow processes, monitored daily productivity, and implemented improvements to enhance overall staff performance.
• Coordinated special projects and provided administrative support across departments.
• Processed medical records requests from outside providers in compliance with facility policies, state regulations, and federal law.
• Uploaded physician progress notes, histories and physicals into the electronic medical record (EMR) system.
• Completed recredentialing tasks for various insurance policies annually, renewed state licenses biannually.
• Completed onboarding for employees physical/electronic paperwork.
• Served as a backup Certified Nursing Assistant (CNA) & provided in-home assistance with Activities of Daily Living (ADLs).
• Biweekly payroll processing, employee timesheet management.
• Audits of monthly admissions/weekly discharges/recertifications/death visits.
• Daily monitoring of completion of new admission visits/charts/completion of paperwork.
NOVEMBER 2017 – MARCH 2018
Medical Receptionist / Medical Records
Drs. Lahiri & Mesibov LLC
• Managed the master calendar and scheduled provider appointments to ensure optimal patient flow and clinician availability.
• Maintained organized records by implementing effective filing systems to improve accuracy and efficiency.
• Performed clerical and administrative duties to support daily clinic operations.
• Utilized electronic systems and registration software to schedule routine visits and complex procedures.
• Verified patient insurance, demographic details, and medical history to maintain up-to-date records.
• Adhered to HIPAA regulations to ensure patient confidentiality.
• Transcribed phone messages and routed them to appropriate personnel promptly.
FEBRUARY 2013 – OCTOBER 2017
Central Supply / Scheduler / CMA / CNA / Medical Records
Los Alamos Retirement Community
• Purchased and maintained inventory of medical equipment using approved vendors and components.
• Directed receiving, organization, and storage of incoming supplies.
• Managed supply budgets and tracked all related expenses.
• Assisted residents with Activities of Daily Living (ADLs), including hygiene, feeding, and ambulation.
• Maintained accurate patient records and communicated status updates to the healthcare team. • Participated in interdisciplinary meetings to improve workflows and enhance patient outcomes. • Adjusted staff schedules quickly in response to emergencies, shortages, and immediate staffing needs.
•Payroll & Administrative Operations: Biweekly payroll processing, employee timesheet management, office supply and inventory coordination, staffing support, and special event project coordination.
• Medical Records & Compliance: Medical records management, documentation control, EMR systems, recredentialing processes, and strict adherence to HIPAA guidelines (HIPAA training valid through 1/19/2027).
• Clinical Support: Activities of Daily Living (ADL) assistance, vital signs collection, medication administration, and Certified Nursing Assistant support (CNA/ADLs).
• Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Licensure & Certifications:
Notary Public (valid through 9/5/2027)
HIPAA Training Certificate (valid through 1/19/2027)
Valid Drivers’ License expires 6/2/2029
Current NM Certified Nursing Assistant license: NM0144521012E Issued: 10/20/2012 Expires: 10/31/2026
Initial NM Certified Nursing Assistant license: NM0059500608E Issued: 6/28/2008 Expired: 6/28/2012
Initial NM Certified Medication Aide: CMA-00107 Issued: 5/12/2011 Expired: 2/28/2019
CPR- American Heart Association Issued: 12/5/2024 Expires: 12/2026
References:
Elizabeth Ortega, RN 505-***-**** **********@*****.***
Jack Allison, RN 505-***-**** ****.*.*******@*******.***
Christina Chavez, LANL 505-***-**** or 505-***-**** ********@****.***
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