Executive Operations Leader - Growth & Change Agent

Jacob Mondragon

Waycross, GA ***** (***) ***–**13 ********@*****.***

EXECUTIVE PROFILE

Forward-thinking Executive Leader with prolific experience transforming company culture by resolving complex business issues and targeting growth opportunities that power consistent business performance across diverse industries including startup organizations, multi-million-dollar healthcare organizations, and other businesses.

Recognized as a strategic business partner, shaping the strategic vision of the team, creating a culture of transparency and collaboration, and holding individuals accountable to drive peak performance.

Customer-focused operations executive turning around fractured customer relationships and recovering multimillion-dollar contracts by forging trusted relationships with c-suite leaders and decision-makers.

Highly regarded change agent, recruiting and building top talent and diverse teams to achieve business goals.

AREAS OF EXPERTISE

Leadership & Management

Strategic Planning

Change Management

P&L Budget Administration

Revenue Growth

Cost Reduction Initiatives

Total Quality Management

Continuous Improvement

Personnel Oversight

Employee Coaching & Retention

Contract Negotiation

Vendor/Supplier Management

Customer Service Excellence

Government Regulations

Corporate Communications

CAREER HISTORY

REGIONAL VP OF OPERATIONS 2020 – Present

HHS – Austin, TX

Lead operational and finance functions with full P&L accountability for a book of business for the facilities & operations support services company with $15M-$20M in revenue. Shape the vision and mission, elevating quality standards and ensuring the safety of patients and staff across the division. Achieve full compliance with federal and state regulations including CDC standards.

Oversee 13 total hospitals, playing a key role in acquiring a large contract for 5 hospitals

Direct and lead 10 hospital directors and 30+ assistant directors

Create a culture of trust and loyalty, achieving 100% retention among Assistant Director level and 70-80% among hospital directors

Drive a compliance mindset, enforcing strict CMS, joint commission, DOT, OSHA, and EPA regulations with 100% compliance across all audits

Consistently surpass targeted KPIs, achieving optimal bed turn time of <60 minutes, team member satisfaction of 93%, and HCAPs at the 45th percentile

Foster innovation, inclusiveness, and collaboration to build a culture that rallies the team around the company mission

Mentor, educate, and coach regional directors on effective leadership and the merits of consistent team communications

Director 2018 – 2020

Memorial Satilla Health – Waycross, GA

Responsible for all operations of Environmental Services, Biohazard Waste Systems, and Linen services. Staffing, recruiting, and employee development and training. Report to COO and maintain and build relationships with physicians, Administrators, and hospital teams.

Build and maintain finance and labor reports. Consistently hit and exceed target goals for satisfaction of patients.

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Successfully raised HCAHPS (patient satisfaction) scores and maintained performance for duration of assignment.

Cultivated enduring relationships with leaders and team members.

Reduced employee turn over rate and implemented strategic recruiting strategies.

Positioned the business for future growth and promoted out to a VP role.

DIRECTOR 2008 – 2018

Crothall Healthcare SERVICES –

More than 10 years experience in training development and delivery, motivation and team building/leadership, general and technical project management, Healthcare management, negotiation, and mediation.

Oversee full operations of Environmental Services, including biohazard program management. Lead teams of over 100 employees from hourly, to salaried management.

Experienced with government regulations and compliance issues for hazardous waste incidents and emergency planning.

A self-motivated and organized professional with over extensive experience providing thorough and skillful support to department managers.

Selected by the CEO and COO as a top-performing director and tasked to multiple oversight committees.

Implemented a 2-year management training program, service of specs, and operations manual.

Demonstrated strong financial acumen with 100% of accounts remaining within budget, achieving 100% of guarantees, and decreasing overhead costs by 45% through strategic renegotiation of service and vendor contracts

Garnered the highest level of client retention, sustaining 100% of hospitals over a 10-year span

Wrote and executed standard operating procedures to ensure service delivery

Earned distinction as Director of the Year for superior performance over a 10-year career.

OTHER EXPERIENCE

Project management

Grady Memorial Childrens Hospital

Successfully oversaw environmental projects for the opening of the children’s hospital. Led a team of contract employees and hospital employees to finish project in desired timeline, and within budgetary guild lines.

EDUCATION

07/2004 Idaho State University - English/Political Science – Pocatello Idaho

Currently continuing higher education goals online via WGU.

05/ 1996

Highland High School

High School Diploma,

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