Aspiring Customer Support Specialist with Hospitality Focus
Resume:
ASHANTI THERESE
DELA CRUZ
PROFESSIONAL SUMMARY
Reliable and detail-oriented customer support professional with hands-on experience managing guest inquiries, bookings, and client coordination in hospitality and service-based environments. Skilled in written communication, calendar management, and resolving customer concerns calmly and efficiently. Experienced in handling high-volume inquiries and maintaining professionalism through messaging platforms. Highly adaptable, organized, and committed to delivering excellent non-voice customer support via chat and email.
WORK EXPERIENCE
Stay City PH Airbnb Guest Support Representative 2020 – 2025
Managed guest check-in and check-out coordination
Responded promptly to guest inquiries and booking concerns Provided detailed accommodation information and local recommendations
Resolved guest issues professionally to maintain high satisfaction ratings
Coordinated housekeeping schedules and ensured room readiness
Maintained accurate booking and calendar records
Events by Dawn PH Assistant Coordinator
2017 – 2019
Communicated with clients regarding event details and schedules
Assisted organizing guest lists and vendor coordination Ensured smooth execution by managing updates and responding to inquiries
Yogorino Philippines Junior Crew
2012 – 2015
Assisted customers and processed transactions
Managed inventory restocking and store organization Contributed to positive customer experience
E DUCATION
AMA University Naga
2025 – Present
Universidad de Sta. Isabel
2019 – 2021
Catholic Filipino Academy
2016 – 2019
Paco Catholic School
2015 – 2016
St. Theresa’s College of Cebu
2009 – 2015
S K I L L S
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Chat & Email Support
Customer Inquiry Handling
Issue Resolution
Booking & Calendar
Management
Clear Written Communication
Basic CRM & Platform
Navigation
Time Management
Multitasking
Attention to Detail
Basic Computer & Typing
Skills
Naga City, Philippines
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T E C HNICAL
R E A D I N E S S
Stable internet access
Laptop/desktop access
Willing to work flexible hours
Quick learner of new platforms
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