Experienced Hotel General Manager with Strong Ops Leadership

PRANAB DAS

EXPERIENCED GENERAL MANAGER WITH PROVEN TRACK RECORD IN HOTEL

OPERATION AND GUEST SATIFACTION

***/** ********** ******* **********, West Bengal743272 # 073***-***** # ************@*****.*** PROFESSIONAL SUMMARY

Deliver operational excellence by optimizing strategies that enhance efficiency, reduce costs, and drive profitability. Utilize strong leadership and communication skills to cultivate team performance and customer satisfaction, while leveraging problem-solving and project management expertise to identify business opportunities and implement improvements. SKILLS

Analysing Skills Communication

Conflict Resolution Problem-solving

Project Management New Business Development

Hotel Operation Interpersonal Skills

Leadership Positive Attitude

WORK EXPERIENCE

04/2025 - Present

General Manager

Hotel King Safire Hotel King Safire, Sri Vijayapuram, Andaman and Nicobar Islands

• Managed profit goals against budget and prior year, keeping controllable costs within budget.

• Developed strategies to improve operational efficiency, reduce costs and maximize profitability.

• Assessed team member performance through formal reviews leading to promotions or terminations as necessary.

• Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.

• Executed sales and operational activities, producing results that met or exceeded business plan.

09/2024- 03/2025

General Manager

Hotel Bipasha Hotel Bipasha, Sri Vijayapuram, Andaman and Nicobar Islands

• Built and maintained relationships with vendors and suppliers.

• Recruited team members to maintain adequate staffing levels.

• Provided coaching and mentoring support for employees at all levels of the organization.

• Used customer feedback for improving operations and building brand loyalty.

• Monitored store performance and identified opportunities for improvement. 05/2023 - 08/2024

GENERAL MANAGER

Ratnapriya Hotel & Resort Ratnapriya Hotel & Resort, Ujjain Madhya Pradesh

• Met safety and security standards by overseeing preventative maintenance and repair.

• Recruited team members for maintaining adequate staffing levels according to projected sales.

• Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss.

• Maintained positive relationships with key stakeholders including customers, suppliers and partners

• Maintained product and service quality standards by conducting on-going evaluations and investigating complaints

• Organized regular meetings with department heads to review progress on projects and initiatives.

09/2020- 04/2022

GENERAL MANAGER

Hotel Pigeons Nest Hotel Pigeons Nest, Port Blair, Andaman & Nicobar Island

• Responsible for operational efficiency and creating a relaxed environment where service delivery and product quality is second to none.

• Leading from the front & in charge of maintaining high levels of hygiene and enforcing strict compliance with all health and safety legislation.

• Being highly visible and the face of this business.

• Ensuring the correct use of cleaning materials and equipment.

• Supervising the shifts of kitchen, waiting and cleaning staff

• Meeting and greeting customers and organizing table reservations.

• Advising customers on menu.

• Recruiting, training, managing and developing a team. 05/2019 - 08/2020

OPERATION MANAGER

Heritage MNR Heritage MNR Heritage MNR Heritage MNR, Port Blair, Andaman & Nicobar Island

• Developed and implemented strategies for streamlining operations, resulting in increased efficiency and cost savings.

• Created detailed reports on operational performance that informed decision making at all levels of the organization.

• Implemented best practices in resource management which enabled improved utilization of assets and materials.

• Implemented process changes to improve workflow and reduce costs associated with operational activities.

• Developed training programs for new employees on company procedures and processes. 09/2017 - 04/2019

GENERAL MANAGER

S R CASTLE S R CASTLE, Port Blair, Andaman & Nicobar Island

• Built and maintained relationships with vendors and Suppliers.

• Recruited team members to maintain adequate staffing levels.

• Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.

• Directed recruitment efforts, hiring qualified personnel while maintaining diversity objectives.

• Oversaw budgeting activities, monitored expenses and analysed variances from plan. Planned, coordinated and oversaw company events and promotions. 10/2016 – 08/2017

F& B MANAGER

Summer Sands Beach Resort Summer Sands Beach Resort, Neil Island

• Managed and motivated employees to be productive and engaged in work.

• Accomplished multiple tasks within established timeframes.

• Maximized performance by monitoring daily activities and mentoring team members.

• Improved marketing to attract new customers and promote business.

• Maintained professional, organized, and safe environment for employees and patrons.

• Built high-performing teams through effective recruitment, on boarding, and talent development initiatives.

• Improved safety procedures to create safe working conditions for workers. 12/2015 - 08/2016

F&B MANAGER

The North Reef Hotel The North Reef Hotel, Port Blair, Andaman & Nicobar Island

•Mentored and trained new employees on company policies and procedures.

• Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer Service skills.

• Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.

• Fostered positive relationships with clients through proactive cornification tactics.

• Collaborated with staff to develop and carry out processes. 07/2012- 11/2015

RESTALURANT AND BANQUET SUPERVISOR

Sea Shell Hotel Sea Shell Hotel, Port Blair, Andaman & Nicobar Island

• Collaborated with vendors or pricing, product selection, delivery timelines.

• Developed creative menus for special events that met client needs within established budgets.

• Organized daily work schedules for the banquet staff according to event requirements.

• Assisted in the development and implementation of banquet policies, procedures, and standards to ensure quality service.

• Monitored inventory levels of supplies and equipment used during banquets to ensure adequate availability at all times

• Maintained positive relationships with internal and external customers by providing excellent customer service.

PERSONAL DETAILS

NAME: PRANAB DAS PHONE NO : 738-***-****

C/O : NANDI DAS EMAIL : ************@*****.***

DOB : 20.05.1987 NATIONALLTY: INDIAN

EDUCATION

B.A. Pass (2008)

University of Calcutta

H. S. Pass (2005)

W. B. B. H. S. C. Board

LANGUAGES

ENGLISH

HINDI

BENGALI

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