Administrative Support Specialist with Team Focus

Felicia Nelson

***********@*****.***

Summary

Dedicated and hardworking Clerical Assistant driven to tackle various administrative tasks in fast-paced environments. Consistent team player committed to building cohesion across diverse groups. Known for maintaining calm and pleasant demeanor under extreme pressure.

Skills

Mail management

Microsoft Office

Resourceful

Understands grammar

Professional and mature

Dedicated team player

Strong problem solver

Proofreading

AS400

Microsoft Excel

Firefox

Fast learner

Adaptive team player

Shipping and receiving understanding

Freight operations

Schedule mastery

Courteous demeanor

Experience

September 2021 - April 2022

Swipejobs (AMERICOLD LOGISTICS) Atlanta, GA

Scheduler/Customer Service Representative

Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Made outbound calls to obtain account information.

Answered incoming telephone calls to provide store, products and services information.

Analyzed customer activity to promote safe and secure environment.

Answered inbound calls, chats and emails to facilitate customer service.

Trained new employees on procedures and policies to maximize team performance.

Scheduled and confirmed appointments.

Maintained daily calendars, set appointments with clients and planned daily office events.

Planned and delegated work to meet project and production goals.

October 2016 - March 2020

Marriot Hotel Atlanta, GA

Housekeeper

Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.

Employed deep-cleaning techniques for areas in need of additional sanitation.

Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.

Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.

Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.

Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.

Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.

Supplied extra towels and toiletries when requested to optimize guest comfort.

Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.

Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.

Interacted pleasantly with clients and guests when performing daily duties.

Requested maintenance orders to fix non-working equipment and address room damage.

Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

January 2013 - May 2015

SDI Technologies Avenel, NJ

Receptionist

Answered and directed incoming calls using multi-line telephone system.

Sorted incoming mail and directed to correct personnel each day.

Coordinated and communicated with clients.

Scheduled and confirmed appointments.

Communicated with vendors to place and receive orders, request services and deliver instructions from office management.

Directed and oversaw daily activities of office personnel.

Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

Oversaw office inventory by restocking supplies and submitting purchase orders.

Maintained daily calendars, set appointments with clients and planned daily office events.

Assisted visitors by directing to appropriate personnel and answering average of 40calls and emails daily.

Entered data in software to keep records of information

Processed payments and updated accounts to reflect balance changes.

Greeted customers, answered general questions and directed to appropriate locations.

Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

Maintained office safety by screening visitors, updating logs and issuing temporary passes.

May 2010 - September 2013

US Foods Perth Amboy, NJ

Operations Clerk

Prepared packages for shipment by generating invoices and setting up courier deliveries.

Assisted dispatchers by responding to customer and driver complaints and inquiries.

Reported safety or customer service related issues to supervisor or manager.

Assisted with answering phones, filing paperwork, entering data.

Assisted in generating monthly productivity reports.

Oversaw office inventory by restocking supplies and submitting purchase orders.

Collected daily on-site container information and updated inventory log.

Reviewed route sheets to facilitate proper billing and productivity reports.

Integrated customer-centric advertising workflow methodology toward ad delivery initiative and drove profitability through cost-reducing strategies.

Defined appropriate metrics and measurements to drive results.

April 2006 - June 2010

Cashier Highland Park, NJ

STOP&SHOP

Provides a positive customer experience with fair, friendly, and courteous service.

Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases.

Resolves customer issues and answers questions.

Bags purchases if needed.

Processes return transactions.

Education and Training

September 2012

Drake College Of Business Elizabeth, NJ

Dental Assisting

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